1. #1

    Just Dance Now Apple TV app crashes on opening

    I've had a Just Dance Now subscription for quite a few weeks and it's always worked fine but today it crashes every time I try to open it. I tried resetting my Apple TV device and checking if there were new updates for the app and for my device (there aren't). I opened a ticket with Ubisoft 5 hrs ago but haven't had a response yet. Anyone have any suggestions? I think if I delete the app and reinstall it then I might lose my progress..?
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  2. #2
    Hi, I have the same problem as you
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  3. #3
    Are you using the Apple TV app too? It hasn’t worked all day for me. I am surprised because I’ve never had problems with it before.

    I got a response from Ubisoft support with the troubleshooting links below. It didn’t help solve the problem for me, but maybe it will help for you. Good luck!


    https://support.ubi.com/en-us/Faqs/0...roubleshooting
    https://support.apple.com/en-ca/HT204051

    You may also want to check this link for Apple TV's troubleshooting tips:
    https://support.apple.com/en-us/HT200197
    https://support.apple.com/en-us/HT205358

    You also need to check if your Apple TV is on the latest update by checking this link:
    https://support.apple.com/en-us/HT202716
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  4. #4

    Agree

    Yeah - same here. App try’s to connect then whites out and disappears within 5s. All other apps work fine. Restarted Apple TV 4K with no change.
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  5. #5
    Maybe submit a support ticket if you haven’t already..? looks like a few people are having the same problem and it also looks like this isn’t the first time it has happened... https://forums.ubisoft.com/showthrea...s-so-far/page3

    Here’s the support link... https://support.ubi.com/en-US
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  6. #6

    It’s not you

    There was an update pushed yesterday. Support is closed for the holidays. This why you never push changes on a Friday or before holidays.
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  7. #7

    Fixed!

    Looks like the problem is fixed now. Thanks Ubisoft!
     1 people found this helpful
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