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  1. #1

    Far cry 4 activation key problem

    I paid for Far cry 4 when it was brand new many years ago and kept it on My HD until recently when I uninstalled it

    Now I changed My mind and I want to reinstall it but after I reinstalled it I can no longer use the original activation key
    it says that it's not available because it's been used on a prior installation. The main problem I have is I no long have
    My old email because it was hacked many years ago. I also deleted My old ubisoft account

    So how the hell do I use the activation key if all My old information has been deleted

    There must be a solution to this problem I can't be the only person that this has happened to

    Thanks in advance to anyone who can help Me
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  2. #2
    WID992007's Avatar Senior Member
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    Sep 2007
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    2,280
    keys are good for 1 use ..thats it .. from then on your game is bound to your Uplay account

    your possibly logging into the wrong Uplay account .. you will need to contact Ubisoft support to find out what account you used to activate your key on

    you will need to provide proof of ownership as well please contact Ubisoft support for additional help

    you may do so here

    https://twitter.com/UbisoftSupport
    https://www.facebook.com/UbisoftSupport
    and the main site Support Site here
    https://support.ubi.com

    next time i highly suggest you write down the e mail and password you use when creating any and all online accounts ..and save it in a lil book like i do in my desk

    many online game services work the same way ..even Steam .. your games are only available on the account which you used to activate your game on .. if you log into a different account .. no your game is no longer available

    again please contact Ubisoft Support Directly for any account issues

    see also

    https://support.ubi.com/en-US/Faqs/0...bisoft-Account
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  3. #3

    help

    what happens if you never even played it and just installed it for the first time and your already having a key problem?
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  4. #4
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    Originally Posted by cowboycaleb22 Go to original post
    what happens if you never even played it and just installed it for the first time and your already having a key problem?
    Hey there!

    I've checked your account and it looks like you're launching the Steam version of the game. If it's asking you for a key when launching you should be able to locate this in Steam here.

    I'd also please ensure that you're signed in on the same Ubisoft account through Uplay as you're currently talking to us with on the forums with as it could also be an account issue. If this isn't the case I'd recommend opening a support case here so we can dig a little deeper into what's going on here. Thanks!
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  5. #5
    I've only had this one Ubisoft account so i dont know whats wrong since i have the black screen problem as well
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  6. #6
    Ubi-Spud's Avatar Ubisoft Support Staff
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    cowboycaleb22, if you have found the key but are getting a black screen when you launch, then this is more of a technical issue. Please verify your game files, and test the game again.
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  7. #7
    I have tired verifying my game files before reporting this issue and if i play any ubisoft game on a different console and switch to my laptop will the save files transfer between both copies of the games?
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  8. #8
    WID992007's Avatar Senior Member
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    Sep 2007
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    Originally Posted by cowboycaleb22 Go to original post
    I have tired verifying my game files before reporting this issue and if i play any ubisoft game on a different console and switch to my laptop will the save files transfer between both copies of the games?

    what console you mean like an Xbox or PS 4 //they are not compatible with the PC versions ???

    PC and the console versions use a totally different API ie .. program interface and are not interchangeable between a pc and a console version

    the PC version of FC 4 uses a totally different install path for save files VS a console version

    even there is a huge difference between a uplay only and a steam version for PC

    with the steam version of the game, saves your game to


    C:\ Program files X86 \ Ubisoft \ Ubisoft game launcher \savegames \ *a folder with a long series
    of letters and numbers Varies from system to system* \ 856




    the Uplay only version they go in
    C:\ Program files X86 \ Ubisoft \ Ubisoft game launcher \savegames \ *a folder with a long series
    of letters and numbers Varies from system to system* \ 420


    no clue on where your save game is on an console unit ..or even how you could back it up or copy it since the programing between a PC and console is not the same
    please contact UBISOFT support
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