PS4 connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.
1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
This will power cycle your modem or router.
- Shut down all computers/consoles connected to your modem and/or router.
- Power down and unplug the modem and/or router.
- Wait 60 seconds.
- Plug in and turn on the modem and/or router
2. Rebuild your PS4's database
- Turn off the PS4.
- Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
- Connect the DualShock controller with a USB cable.
- Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
- Select option "5. Rebuild Database" and press X.
- "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
- Allow the database to rebuild. Afterwards the console will return to the sign-in screen.
3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.
4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
The ports needed for Ghost Recon Breakpoint are:
TCP: 80, 443
UDP: 10000-10099, 3658, 6115
5. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.
6. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.
If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports.
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Other common issues
Bug Reports
If you seem to have found a bug in our game, we highly recommend R6Fix. Please select whether this issue is on the Test Server or the Live Server. After that you can Contribute the issues you've seen by reporting new ones or reporting that you can reproduce issues that others have seen. You can also Prioritize issues that others have already reported enough times. This helps us know what you consider top of your list!
Padlock on Features on PS4
If you have some padlocks on features, it could mean that the game is not yet fully installed. To check this, please check out this FAQ.
If you need further assistance, please click here!
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Still need assistance?
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.
Please note: If you need account support or support for your purchase, you will need to contact support.
To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
- An example of a good title: Ubisoft Service is currently unavailable error
- An example of a bad title: HELP ME PLEASE
In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:
- A short description of the issue. Please include any error codes here.
- When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
- Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
- Have you tried any troubleshooting?
- Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
- If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
Contacting Ubisoft Support
Information on contacting Ubisoft Support can be found below:
Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.
Ticketing system
If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried.