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  1. #1
    ubi--unicorn's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Help us help you!

    Hello, and welcome to the Rainbow Six Siege support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay
    Frequently asked questions
    Cheating and banning

    Content and in-game purchases
    Editions of Rainbow Six Siege
    About in-game purchases and extra content
    Missing content

    Troubleshooting and other issues
    List of error codes
    Xbox One technical troubleshooting
    Xbox One connection troubleshooting
    PS4 technical troubleshooting
    PS4 connection troubleshooting
    Other common issues

    If you need further assistance, please click here!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Frequently asked questions
    Below you will find some of the frequently asked questions for Rainbow Six Siege

    How do matchmaking rating and ranks work in Rainbow Six Siege?
    Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

    What should I know about Alpha Packs?
    Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found here.

    How can I play with friends on another platform? Can I transfer my game / content to another platform?
    At this time, there is no cross-platform support for this game.

    How does Matchmaking Rating roll back work in Rainbow Six Siege?
    Matchmaking Rating (MMR) rollback was introduced to reduce the impact cheaters may have on other players ranks. When a cheater is sanctioned, the feature will roll back any rating gains and losses for all players from matches that the banned player took part in. This does not have an impact on your rewards. This means that if you are affected by a roll back, you will still receive seasonal rewards that match the highest rank you reached. Further details can be found here.

    Why didn't I receive my end of the Season charm?
    If you did not receive your charm, it may be one of these two situations:
    • Your account received a 15 day sanction for being boosted by a cheater. For details, please check out the code of conduct.
    • Your account did not have a ban. In this place please contact support.]


    TTS information
    What platforms are the TTS on?
    PC. If you have the game on console, you should be able to access the TTS on PC if you use the same Ubisoft account that you use to play on console.

    I have other questions about the TTS.
    Please check out this blog post for further information!

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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Cheating and banning
    Information on bans and reporting can be found below.

    Temporary bans
    Please note: support does not have the ability to lift temporary bans.

    Team Killing
    After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

    Disconnection from the game
    In order to keep the game enjoyable for everybody, players who disconnect from a ranked game will be temporarily banned and receive a Renown or Rank penalty. If you are experiencing disconnections, connection troubleshooting (Xbox One, PS4) may help.

    Toxicity Report
    If a player is found to be in violation of our code of conduct, they may be given a temporary Toxicity ban.

    Permanent Bans
    If a player violates the code of conduct, disciplinary action will be taken. This can include a permanent ban. To appeal a permanent ban, please contact support.

    How can I report a player in Rainbow Six Siege?
    For details on reporting players, please check out this FAQ. Please do not report these players on the forums, as this violates our forum rules.

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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Editions of Rainbow Six Siege

    Please check out this chart for more details on which operators you will receive with which editions -



    Please note: The base game includes the main game, all game modes and maps, and the opportunity to unlock 20 Legacy Operators (which cost 1000 renown each for a total of 20000 renown). Each editions no longer include the Legacy Operators.

    LEGACY - Sledge, Thatcher, Smoke, Mute, Ash, Thermite, Castle, Pulse, Twitch, Montagne, Doc, Rook, Glaz, Fuze, Kapkan and Tachanka

    YEAR 1 - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, and Echo.

    YEAR 2 - Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil

    YEAR 3 - Finka, Lion, Alibi, Maestro, Clash, Maverick, Nomad and Kaid

    YEAR 4 - Mozzie, Wamai, Kali, Gridlock, Goyo, Nøkk, Amaru and Warden

    YEAR 5 - Oryx, Iana, Ace, Melusi, Zero, Aruni

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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    About in-game purchases and extra content


    R6 Credits
    R6 credits are optional currency that can be purchased in-game. R6 Credits can be used to buy Renown Boosters to generate renown at a faster rate, to buy a select few premium weapon skins, and as an additional way to unlock Operators instead of renown.

    Twitch Drops
    Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch has the added benefit of winning free rewards. To make sure you are able to receive twitch drops, please follow these steps:
    1. Register here.
    2. Log in with your Twitch Account and click Authorize.
    3. Log in with your Ubisoft Account and click Activate my account.
    4. Watch the stream.
    Please ensure you are linking your Twitch account to the Ubisoft account that has the game on it.

    I received a code for extra content in Rainbow Six Siege. How can I redeem this?
    To redeem a code, please follow these steps:
    1. Go to the redemption page and click on "login"
    2. Then, please enter your Ubisoft credentials and click on Log In.
    3. Once you are connected, please enter your redeem code and select your platform. If your platform is not already linked to your Ubisoft Account, you'll have the opportunity to link it directly on this page. Also, note that if you have received more than one code, you'll be able to redeem another code for another platform
    4. Once you click on the Redeem button, your item will be available in your Loadout.

    How can I earn Twitch Streamer charms?
    For details on the Twitch Streamer charms, please click this FAQ.

    Missing content? Please click here.

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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Missing content

    Checking if content is installed
    If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed. (Xbox One, PS4)

    Missing Credits or In-Game purchases
    First, we recommend waiting 24 hours for the credits to come through in case of a delay.
    After 24 hours, please contact support.:
    - a screenshot of the confirmation email for your order.
    - the proof of purchase from Sony, or Microsoft.

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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    List of error codes

    If you are having troubles with disconnections or other errors in Rainbow Six Siege, please keep a close eye on any error codes you receive. These will often show or point to the cause of the issue.

    3-0X0001000B, 6-0X00001000, 0-0x00000204, 0-0X00000209, 2-0x0000C015, 2-0x0000C006, 2-0x0000D00A, 2-0x0000D012, 2-0x0000E00C, 6-0x00001000

    For these error codes we recommend connection troubleshooting (Xbox One, PS4)
    0-0x00000312
    Please check out this FAQ on this error code.

    0-0X00100610
    For this error code please check that you are not running a Free Weekend or Trial version of Rainbow Six Siege. The code indicates that those periods are no longer available.

    2-0X0000E000, 3-0x0001000B​
    Please check our status page and support Twitter and see if there are any outages, degradation or maintenance. If there are not any reported issues, please try connection troubleshooting

    2-0x00019008
    This error message means that BattlEye kicked players from the game due to inactivity.

    If you need further assistance, please click here!

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  8. #8
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Xbox One technical troubleshooting
    If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

    1. Make sure your system is up to date
    To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

    2. Power cycle your Xbox One
    • Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
    • Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
    Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    3. Clear your Xbox's cache
    Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:
    • Turn off the Xbox completely
    • Unplug the Xbox for two minutes
    • Turn the Xbox back on
    Note: this will not clear any saves or installation.

    4. Try another system
    In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.

    If you need further assistance, please click here!

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  9. #9
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Xbox One connection troubleshooting
    If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Power cycle your Xbox One
    Power cycling your Xbox will do various things, including reset your hardware's network activity.
    • Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
    • Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
    Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    3. Clear your Xbox's cache
    Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:
    • Turn off the Xbox completely
    • Unplug the Xbox for two minutes
    • Turn the Xbox back on
    Note: this will not clear any saves or installation.

    4. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    5. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your Xbox One. Instructions on this can be found here.
    The ports needed for Rainbow Six Siege are:

    TCP: 80, 443
    UDP: 10000-10099, 3074, 6150

    6. Place the console into the DMZ
    Please follow the instructions on this FAQ. Please be aware that your Xbox will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

    7. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

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  10. #10
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PS4 technical troubleshooting
    If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

    1. Make sure your system is up to date
    To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

    2. Power cycle your PS4
    Try power cycling your PS4 as a first step.
    • Turn off the PS4.
    • Disconnect the power cable.
    • Wait 1 minute.
    • Reconnect the power cable and restart the console.

    3. Rebuild your PS4's database
    Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.
    • Turn off the PS4.
    • Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
    • Connect the DualShock controller with a USB cable.
    • Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
    • Select option "5. Rebuild Database" and press X.
    • "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
    • Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

    4. Restoring Licenses
    If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.
    • On the PlayStation Dashboard, select Settings
    • Select Playstation Network/Account Management
    • Choose the option to Restore Licenses
    • Select Restore

    5. Reinstalling the game files
    If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
    If the game is visible on the PlayStation home screen:
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.
    You can also complete this, by following these steps:
    • Scroll to the right to locate the Library.
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.
    Please note, this will not affect your save data.

    If you need further assistance, please click here!

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