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  1. #11
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PC connection troubleshooting
    If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Make sure there are no software conflicts
    A common cause of lag, disconnections or other connection issues is software conflicts.
    • Make sure that your proxy settings are setup correctly.
    • Update any personal firewall software.
    • Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
    • If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both Rainbow Six Siege and Uplay
    • Disable all background applications before running the game.

    3. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    4. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.
    The ports that are needed for Rainbow Six Siege are:
    TCP: 80, 443
    UDP: 10000-10099, 3074, 6015

    5. Reset your host file
    Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

    6. Flush your DNS.
    Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

    7. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

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  2. #12
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Xbox One technical troubleshooting
    If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

    1. Make sure your system is up to date
    To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

    2. Power cycle your Xbox One
    • Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
    • Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
    Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    3. Clear your Xbox's cache
    Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:
    • Turn off the Xbox completely
    • Unplug the Xbox for two minutes
    • Turn the Xbox back on
    Note: this will not clear any saves or installation.

    4. Try another system
    In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.

    If you need further assistance, please click here!

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  3. #13
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Xbox One connection troubleshooting
    If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Power cycle your Xbox One
    Power cycling your Xbox will do various things, including reset your hardware's network activity.
    • Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
    • Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
    Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    3. Clear your Xbox's cache
    Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:
    • Turn off the Xbox completely
    • Unplug the Xbox for two minutes
    • Turn the Xbox back on
    Note: this will not clear any saves or installation.

    4. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    5. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your Xbox One. Instructions on this can be found here.
    The ports needed for Rainbow Six Siege are:

    TCP: 80, 443
    UDP: 10000-10099, 3074, 6150

    6. Place the console into the DMZ
    Please follow the instructions on this FAQ. Please be aware that your Xbox will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

    7. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

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  4. #14
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PS4 technical troubleshooting
    If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

    1. Make sure your system is up to date
    To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

    2. Power cycle your PS4
    Try power cycling your PS4 as a first step.
    • Turn off the PS4.
    • Disconnect the power cable.
    • Wait 1 minute.
    • Reconnect the power cable and restart the console.

    3. Rebuild your PS4's database
    Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.
    • Turn off the PS4.
    • Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
    • Connect the DualShock controller with a USB cable.
    • Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
    • Select option "5. Rebuild Database" and press X.
    • "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
    • Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

    4. Restoring Licenses
    If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.
    • On the PlayStation Dashboard, select Settings
    • Select Playstation Network/Account Management
    • Choose the option to Restore Licenses
    • Select Restore

    5. Reinstalling the game files
    If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
    If the game is visible on the PlayStation home screen:
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.
    You can also complete this, by following these steps:
    • Scroll to the right to locate the Library.
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.
    Please note, this will not affect your save data.

    If you need further assistance, please click here!

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  5. #15
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
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    9,511
    PS4 connection troubleshooting
    If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Rebuild your PS4's database
    • Turn off the PS4.
    • Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
    • Connect the DualShock controller with a USB cable.
    • Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
    • Select option "5. Rebuild Database" and press X.
    • "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
    • Allow the database to rebuild. Afterwards the console will return to the sign-in screen.


    3. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    4. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
    The ports needed for Ghost Recon Breakpoint are:
    TCP: 80, 443
    UDP: 10000-10099​, 3658​, 6115

    5. Place the console into the DMZ
    Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

    6. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports.

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  6. #16
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PC performance issues

    If you are experiencing performance issues please try the following:

    1) Check if your PC meets the system requirements. If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system. If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

    2) Try our basic PC troubleshooting guide.

    3) Change graphical settings. An easy way to boost performance is to head to the Graphics options screen and try turning parameters down to lower settings. To reach this screen:
    • From the Main menu, select the Options menu (gear icon) then click on Graphics
    • On this screen, you'll be able to change the Overall Quality to a lower setting or to fine-tune your settings. Keep in mind that some of those options are more demanding than others.
    • For example, try experimenting with the VSync settings, they can have an impact on your FPS rate.


    4) Check VRAM by using the graph available in the Graphics section described above. Going over the available VRAM will very likely result in slower performances.

    If you are still experiencing performance issues, please create a support ticket with your MSINFO and DXDIAG files.

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  7. #17
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Other common issues

    Issues with microphone or in-game chat on PC
    If you are having troubles with your microphone on PC, this is often related to your Default Communications Device not matching your setting in game. Please check here for further details and steps.

    Low FPS on PC
    Please note that without an FPS limiter of some kind Rainbow Six will run as fast as possible with all the resources available on the PC. If you are having troubles with stuttering, please consider using the FPS limiter in the .ini files or using Vsync.

    Bug Reports
    If you seem to have found a bug in our game, we highly recommend R6Fix. Please select whether this issue is on the Test Server or the Live Server. After that you can Contribute the issues you've seen by reporting new ones or reporting that you can reproduce issues that others have seen. You can also Prioritize issues that others have already reported enough times. This helps us know what you consider top of your list!

    Padlock on Features on PS4
    If you have some padlocks on features, it could mean that the game is not yet fully installed. To check this, please check out this FAQ.

    Failed to load player profile on PC
    This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file. Please follow these steps to see if they help:
    1. Close the Uplay application down.
    Please open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.

    2. If you own the game on Uplay or on the Epic Games Launcher:
    Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<uplayid>\635 and copy the folder to your Desktop.
    Once you have created a backup, delete the folder.
    If you own the game on Steam:
    Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<uplayid>\1843 and copy the folder to your Desktop.
    Once you have created a backup, delete the folder.

    3. Start Uplay in administrator and disable the local save
    4. Launch Tom Clancy's Rainbow Six: Siege.
    5. Once in the game, customise an operator's loadout and complete a Situation to allow an autosave to be created.
    6. Exit the game, and re-enable cloud save
    7. Launch Tom Clancy's Rainbow Six: Siege again.
    You should receive a prompt asking you which save you would like to use. Select the local save option - this will also update the cloud save.

    If you need further assistance, please click here!

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  8. #18
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Still need assistance?

    If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    Please note: If you need account support or support for your purchase, you will need to contact support.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
    • An example of a good title: Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting?
    5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
      • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
    6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.


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  9. #19
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contacting Ubisoft Support

    Information on contacting Ubisoft Support can be found below:

    Social media
    Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.


    Ticketing system
    If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

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