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  1. #1
    ubi--unicorn's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Help us help you!

    Hello, and welcome to the Rainbow Six Siege support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay
    Frequently asked questions
    System requirements
    Cheating and banning
    Controls and Accessibility

    Content and in-game purchases
    Editions of Rainbow Six Siege
    About in-game purchases and extra content
    Missing content

    Troubleshooting and other issues
    List of error codes
    PC technical troubleshooting
    PC connection troubleshooting
    Xbox One technical troubleshooting
    Xbox One connection troubleshooting
    PS4 technical troubleshooting
    PS4 connection troubleshooting
    PC Performance issues
    Other common issues

    If you need further assistance, please click here!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Frequently asked questions
    Below you will find some of the frequently asked questions for Rainbow Six Siege

    How do matchmaking rating and ranks work in Rainbow Six Siege?
    Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

    What should I know about Alpha Packs?
    Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found here.

    How can I play with friends on another platform? Can I transfer my game / content to another platform?
    At this time, there is no cross-platform support for this game.

    How does Matchmaking Rating roll back work in Rainbow Six Siege?
    Matchmaking Rating (MMR) rollback was introduced to reduce the impact cheaters may have on other players ranks. When a cheater is sanctioned, the feature will roll back any rating gains and losses for all players from matches that the banned player took part in. This does not have an impact on your rewards. This means that if you are affected by a roll back, you will still receive seasonal rewards that match the highest rank you reached. Further details can be found here.

    Why didn't I receive my end of the Season charm?
    If you did not receive your charm, it may be one of these two situations:
    • Your account received a 15 day sanction for being boosted by a cheater. For details, please check out the code of conduct.
    • Your account did not have a ban. In this place please contact support


    TTS information
    What platforms are the TTS on?
    PC. If you have the game on console, you should be able to access the TTS on PC if you use the same Ubisoft account that you use to play on console.

    How do I report bugs from the TTS?
    Please report them on the R6Fix module for the TTS here.

    I don't see the TTS in Uplay, help!
    The TTS will only be available when it is active. The TTS subreddit will say if it is is active at this time. If it is active, please make sure you are logged into the same account you play Rainbow Six Siege on. If you are, please contact support.

    I have other questions about the TTS.
    Please check out this blog post for further information!

    If you need further assistance, please click here!

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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    System requirements

    Minimum requirements:
    Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
    Processor: Intel Core i3 560 @ 3.3 GHz or AMD Phenom II X4 945 @ 3.0 GHz *
    RAM: 6 GB
    Video card: Nvidia GeForce GTX 460 or AMD Radeon HD5770 (1024MB VRAM)
    Hard Drive: 61GB
    DirectX: 11
    Sound: DirectX Compatible Sound Card with latest drivers
    Supported controllers: Compatible with X-Input.
    Multiplayer: Broadband connection with 256 kps upstream

    Recommended requirements:
    Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
    Processor: Intel Core i5-2500K @ 3.3 GHz or AMD FX-8120 @ 3.1 GHz *
    RAM: 8GB
    Video card: Nvidia GeForce GTX 670 or AMD Radeon HD7970 / R9 280X or better (2048MB VRAM)
    Hard Drive: 61GB
    DirectX: 11
    Sound: DirectX Compatible Sound Card with latest drivers
    Supported Controllers: Compatible with X-Input.
    Multiplayer: Broadband connection with 512 kps upstream

    Supported Video Cards at Release Time:
    Nvidia GeForce GTX 460 or better, 500, 600, 700, 900, Titan series.
    AMD Radeon HD5770 or better, Radeon HD6000, HD7000, R7, R9 series

    Laptop models of these desktop cards may work as long as their performance is on-par with the minimum configuration. Please note that only CPU with 4 logical cores (or more) are supported. Software or features such as MSI Afterburner, SLI and Crossfire are not officially supported.

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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Cheating and banning
    Information on bans and reporting can be found below.

    Temporary bans
    Please note: support does not have the ability to lift temporary bans.

    Team Killing
    After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

    Disconnection from the game
    In order to keep the game enjoyable for everybody, players who disconnect from a ranked game will be temporarily banned and receive a Renown or Rank penalty. If you are experiencing disconnections, connection troubleshooting (PC, PS4, Xbox One) may help.

    Toxicity Report
    If a player is found to be in violation of our code of conduct, they may be given a temporary Toxicity ban.

    Permanent Bans
    If a player violates the code of conduct, disciplinary action will be taken. This can include a permanent ban. To appeal a permanent ban, please contact support.

    How can I report a player in Rainbow Six Siege?
    For details on reporting players, please check out this FAQ. Please do not report these players on the forums, as this violates our forum rules.

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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Controls and Accessibility

    Am I able to remap keys and controls on PC?
    Yes! To do this:
    • Head to the main menu and select the Options gear icon.
    • Enter the Controls sub-menu.
    • Select Customize Controls.
    • Then, select the key that you would like to change and press another key in order to modify it.
    Please note controller layouts cannot be modified.

    Which accessibility features are included in Rainbow Six Siege?
    Aim Assist
    To activate aim assist, please follow the steps below:
    • Head to the main menu and select the Options gear icon.
    • Enter the Controls sub-menu.
    • Then, select Enabled in the aim assist option.

    Vibration Feedback
    To enable the vibration feedback for your controller, please follow the steps below:
    • Head to the main menu and select the Options gear icon.
    • Enter the Controls sub-menu.
    • Make sure that your controller is connected to your platform. Then, select Enabled in the Vibration option.

    Subtitles
    To activate the subtitles, please follow the steps below:
    • Head to the main menu of the game and select the Options gear icon.
    • Enter the Audio sub menu.
    • You have now the opportunity to enable subtitles and to choose text languages.

    Open mic and push to talk
    To activate Push to Talk or to let your microphone permanently open, please follow the steps below:
    • Head to the main menu of the game and select the Options gear icon.
    • Enter the Audio sub menu.
    • Select Voice Chat Record Mode and switch between options in order to activate Push to Talk or Open Mic features.
    • To set the minimum microphone volume level in order to detect your voice, adjust the Voice Chat Record Level option.

    Sound levels for effects, speech and background/music noises.
    To change your audio settings, please follow the steps below:
    • Head to the main menu and select the Options gear icon.
    • Enter the Audio sub-menu.
    • Adjust the sliders for those different kind of noises to improve your gaming experience.

    Changing the FOV
    To change the field of view, please follow the steps below:
    • Head to the main menu of the game and select the Options gear icon.
    • Enter the Display sub menu.
    • Select Field of View and adjust the value as you wish.

    Changing Contrast
    To change contrast, please follow the steps below:
    • Head to the main menu of the game and select the Options gear icon.
    • Enter the Display sub menu.
    • Select and press the Calibration option.
    • You have now the opportunity to calibrate your display.

    Other accessibility features
    For a complete list of accessibility features in R6, please see this FAQ.

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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Editions of Rainbow Six Siege

    Please check out this chart for more details on which operators you will receive with which editions -



    Please note: The base game includes the main game, all game modes and maps, and the opportunity to unlock 20 Legacy Operators (which cost 1000 renown each for a total of 20000 renown). Each editions no longer include the Legacy Operators.

    LEGACY - Sledge, Thatcher, Smoke, Mute, Ash, Thermite, Castle, Pulse, Twitch, Montagne, Doc, Rook, Glaz, Fuze, Kapkan and Tachanka

    YEAR 1 - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, and Echo.

    YEAR 2 - Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil

    YEAR 3 - Finka, Lion, Alibi, Maestro, Clash, Maverick, Nomad and Kaid

    YEAR 4 - Mozzie, Wamai, Kali, Gridlock, Goyo, Nkk, Amaru and Warden

    YEAR 5 - Oryx, Iana, Ace, Melusi, Zero, Aruni

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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    About in-game purchases and extra content


    R6 Credits
    R6 credits are optional currency that can be purchased in-game. R6 Credits can be used to buy Renown Boosters to generate renown at a faster rate, to buy a select few premium weapon skins, and as an additional way to unlock Operators instead of renown.

    Twitch Drops
    Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch has the added benefit of winning free rewards. To make sure you are able to receive twitch drops, please follow these steps:
    1. Register here.
    2. Log in with your Twitch Account and click Authorize.
    3. Log in with your Ubisoft Account and click Activate my account.
    4. Watch the stream.
    Please ensure you are linking your Twitch account to the Ubisoft account that has the game on it.

    I received a code for extra content in Rainbow Six Siege. How can I redeem this?
    To redeem a code, please follow these steps:
    1. Go to the redemption page and click on "login"
    2. Then, please enter your Ubisoft credentials and click on Log In.
    3. Once you are connected, please enter your redeem code and select your platform. If your platform is not already linked to your Ubisoft Account, you'll have the opportunity to link it directly on this page. Also, note that if you have received more than one code, you'll be able to redeem another code for another platform
    4. Once you click on the Redeem button, your item will be available in your Loadout.

    How can I earn Twitch Streamer charms?
    For details on the Twitch Streamer charms, please click this FAQ.

    Missing content? Please click here.

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  8. #8
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Missing content

    Checking if content is installed
    If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed. (Xbox One, PS4, PC)

    Missing Credits or In-Game purchases
    First, we recommend waiting 24 hours for the credits to come through in case of a delay.
    After 24 hours, please contact support:
    - a screenshot of the confirmation email for your order.
    - the proof of purchase from Sony, Microsoft, Steam, Epic Games, or the Ubisoft Store

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  9. #9
    ubi--unicorn's Avatar Ubisoft Support Staff
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    List of error codes

    If you are having troubles with disconnections or other errors in Rainbow Six Siege, please keep a close eye on any error codes you receive. These will often show or point to the cause of the issue.

    3-0X0001000B, 6-0X00001000, 0-0x00000204, 0-0X00000209, 2-0x0000C015, 2-0x0000C006, 2-0x0000D00A, 2-0x0000D012, 2-0x0000E00C, 6-0x00001000

    For these error codes we recommend connection troubleshooting (PC, PS4, Xbox One)
    0-0x00000312
    Please check out this FAQ on this error code.

    0-0X00100610
    For this error code please check that you are not running a Free Weekend or Trial version of Rainbow Six Siege. The code indicates that those periods are no longer available.

    0-0x00001001
    Please perform BattlEye troubleshooting and consider following that with connection troubleshooting if your issues persists.

    2-0X0000E000, 3-0x0001000B​
    Please check our status page and support Twitter and see if there are any outages, degradation or maintenance. If there are not any reported issues, please try connection troubleshooting

    2-0x00019008
    This error message means that BattlEye kicked players from the game due to inactivity.

    If you need further assistance, please click here!

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  10. #10
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PC technical troubleshooting
    If you are experiencing crashes or other issues on Rainbow Six Siege, please try the following steps:

    1. Verify files
    A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
    Uplay
    • In Uplay, click on Games tab at the top of the window
    • On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
    • Click on this arrow to make a drop-down menu appear, then click on Verify files
    Epic
    • Navigate to Rainbow Six Siege in your library
    • Click verify
    • After verification, the launch option will appear

    Steam
    • Restart your computer and launch Steam
    • From the Library section, right-click on the game and select Properties from the menu.
    • Select the Local files tab and click the Verify integrity of game files... button.
    • Steam will verify the game's files - this process may take several minutes.


    2. Run Uplay with administrator rights
    To do this:
    • Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
    • Select the Compatibility tab.
    • Click Change settings for all users.
    • Under Privilege Level, check Run this program as administrator.
    • Click Apply.
    For more information on running programs as administrator, click here.

    3. Disable background applications
    A software conflict may be causing this issue. To do this:
    • Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    • Type in MSCONFIG and press Enter.
    • Uncheck the Load Startup items box, then select the Services tab.
    • Check Hide all Microsoft services, then click the option to Disable All.
    • Press Apply, then Close and pick the option to Restart.
    Try the game again, and see if this helped.

    4. Check for Windows Updates.
    If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

    5. Uninstall and reinstall Uplay
    It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

    6. Make sure your drivers are updated
    Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

    7. Clear your temporary files.
    • Go to the Start menu on your Desktop.
    • Press the Windows key and the letter R at the same time.
    • Type in %TEMP% and press Enter.
    • Select All (Edit > Select All or Ctrl+A).
    • Click the Delete key.
    Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

    8. Reinstall supporting software
    Instructions on performing this step can be found here.

    If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files.

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