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  1. #1

    Black screen

    some help???


    System Information
    ------------------
    Time of this report: 12/10/2019, 17:53:06
    Machine name: CISARCUKRIK-PC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.191105-1059)
    Language: Czech (Regional Setting: Czech)
    System Manufacturer: Dell Inc.
    System Model: OptiPlex 7010
    BIOS: BIOS Date: 06/28/18 15:31:46 Ver: A29.00
    Processor: Intel(R) Pentium(R) CPU G2030 @ 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8146MB RAM
    Page File: 3594MB used, 12696MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode


    Display Devices
    ---------------
    Card name: NVIDIA GeForce GT 1030
    Manufacturer: NVIDIA
    Chip type: GeForce GT 1030
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1D01&SUBSYS_375D1458&REV_A1
    Display Memory: 4095 MB
    Dedicated Memory: 1959 MB
    Shared Memory: 2136 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor Name: Obecný monitor PnP
    Monitor Model: SyncMaster
    Monitor Id: SAM03E5
    Native Mode: 1680 x 1050(p) (59.883Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
    Driver File Version: 23.21.0013.9135 (English)
    Driver Version: 23.21.13.9135
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/13/2018 00:07:32, 18910896 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5E41-11CF-4754-50171BC2DA35}
    Vendor ID: 0x10DE
    Device ID: 0x1D01
    SubSys ID: 0x375D1458
    Revision ID: 0x00A1
    Driver Strong Name: oem23.inf:NVIDIA_Devices.NTamd64.6.1:Section184:23 .21.13.9135ci\ven_10de&dev_1d01
    Rank Of Driver: 00E62001
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  2. #2
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    first off

    what are your system Specs

    Does your PC fully meet the minimum system requirements for the title ?


    Dual Core cpu's are not supported ..yes you need a quad core cpu


    see http://www.pcper.com/news/Processors...scape-Shifting


    and http://wccftech.com/death-gaming-dual-core/


    you also need a video card better then an Nvidia GTX 460 or AMD HD5850 with at least 1 gig of dedicated Video Ram
    *Note Direct X 10 class video cards will not work *
    Intel HD video Chips also are UNSUPPORTED and will cause a black screen


    and you need a 64 bit operating system as well as at least 4 gig of system ram


    you should have read the system requirements on the store page before you bought the game



    Minimum supported Intel CPU is a QUAD CORE
    http://ark.intel.com/products/42915/...Cache-2_66-GHz
    # of Cores 4 = Physical processors
    # of Threads 4 = Logical processors


    Minimum supported AMD CPU is a QUAD CORE
    http://www.cpu-world.com/CPUs/K10/AM...5FBGMBOX).html
    The number of cores 4 = Physical processors
    The number of threads 4 = Logical processors


    Far Cry 4 Minimum Requirements
    MINIMUM
    OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
    Processor: 2.6 GHz Intel® Core™ i5-750 or 3.2 GHz AMD Phenom™ II X4 955 <--*note* both are Quad core CPU's
    Memory: 4 GB RAM
    Graphics: NVIDIA GeForce GTX 460 or AMD Radeon HD5850 (1 GB VRAM)
    DirectX: Version 11
    Network: Broadband Internet connection
    Hard Drive: 30 GB available space
    Sound Card: DirectX-compatible
    Additional Notes: Windows-compatible keyboard, mouse, optional controller.


    RECOMMENDED:
    OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
    Processor: 2.5 GHz Intel® Core™ i5-2400S or 4.0 GHz AMD FX-8350 or better
    Memory: 8 GB RAM
    Graphics: NVIDIA GeForce GTX 680 or AMD Radeon R9 290X or better (2 GB VRAM)
    DirectX: Version 11
    Network: Broadband Internet connection
    Hard Drive: 30 GB available space
    Sound Card: DirectX-compatible
    Additional Notes: Supported video cards at the time of release: NVIDIA GeForce GTX 460 or better, GeForce GTX 700 series; AMD Radeon HD5850 or better, Radeon R9 series.


    Note: Laptop versions of these cards may work but are NOT officially supported.

    also


    please see https://support.ubi.com/en-GB/faqs/0...oubleshooting/


    if you still have an issue please contact Ubisoft Support Directly


    you can do so from that above LINKED page .. or here
    https://twitter.com/UbisoftSupport
    https://www.facebook.com/UbisoftSupport
    and the main site Support Site here
    https://support.ubi.com


    please include your MS info and DX diag files to your support ticket
    see these two pages on how to do that
    https://support.ubi.com/en-gb/faqs/000021185/
    https://support.ubi.com/en-gb/faqs/000021216
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  3. #3

    Thank you, helpful

    I like FarCry so much! But I have the same problem with the black screen. I found another game for the good time spending, but it's different and you can get the free spins i dag there.
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  4. #4
    Hello, Did you fix your Far Cry 4 issues. Having problems too.
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  5. #5
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    Originally Posted by jewulo Go to original post
    Hello, Did you fix your Far Cry 4 issues. Having problems too.

    and what are your exact PC system SPECS the op did not meet the games minimum system requirements , as he had a dual core CPU
    they are not supported ..thus no the game will not launch on a dual core CPU
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  6. #6

    Same problem

    I have the same problem since a week ago.

    ------------------
    System Information
    ------------------
    Machine name: MSI
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: Czech (Regional Setting: Czech)
    System Manufacturer: Micro-Star International Co., Ltd.
    System Model: GE75 Raider 8SF
    Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
    Memory: 16384MB RAM
    DirectX Version: DirectX 12


    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) UHD Graphics 630
    Manufacturer: Intel Corporation
    Display Memory: 8242 MB
    Current Mode: 1920 x 1080 (32 bit) (144Hz)
    Native Mode: 1920 x 1080(p) (144.003Hz)

    Card name: NVIDIA GeForce RTX 2070
    Manufacturer: NVIDIA
    Chip type: GeForce RTX 2070
    Display Memory: 16145 MB
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  7. #7
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    Originally Posted by jsvelta Go to original post
    I have the same problem since a week ago.

    ------------------
    System Information
    ------------------
    Machine name: MSI
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: Czech (Regional Setting: Czech)
    System Manufacturer: Micro-Star International Co., Ltd.
    System Model: GE75 Raider 8SF
    Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
    Memory: 16384MB RAM
    DirectX Version: DirectX 12


    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) UHD Graphics 630
    Manufacturer: Intel Corporation
    Display Memory: 8242 MB
    Current Mode: 1920 x 1080 (32 bit) (144Hz)
    Native Mode: 1920 x 1080(p) (144.003Hz)

    Card name: NVIDIA GeForce RTX 2070
    Manufacturer: NVIDIA
    Chip type: GeForce RTX 2070
    Display Memory: 16145 MB
    please see

    https://support.ubi.com/en-GB/faqs/0...oubleshooting/


    If you still have an issue, Please Contact Ubisoft Support Directly.
    you can do so from that above LINKED page .. or here...to open a support ticket / case

    https://support.ubi.com
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  8. #8
    Hallo, hast du deine Far Cry 4-Probleme behoben? Habe auch Probleme.
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  9. #9
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,904
    Originally Posted by vegacoffee Go to original post
    Hallo, hast du deine Far Cry 4-Probleme behoben? Habe auch Probleme.
    Hey vegacoffee, thanks for reaching out and welcome to forums!

    I am afraid that our Social team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.

    Alternatively, if you prefer to contact us in your native language, you can either reach out to us via German forums or visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!
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  10. #10
    Hi hahaha sure i will translate. did you fix your Far Cry 4 issues? I have problems too.
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