What's the matter with you Ubisoft? Same exact problem here. I have tried literally everything. Tried all the mentioned methods, nothing works. Still stuck at the stupid artifact screen saying press space. Is this ever going to get fixed? I have played this game through before with the same exact install and it worked fine. Never had this problem and have not changed any of the settings (before trying a bunch of stuff to try and fix your problem).
This is a GAME BREAKING bug. You can't continue the game once you have it. Please please fix this!!
Edit 1: What kind of ****** finds a fix then complains about the devs not helping people yet he didn't post said fix?
Edit 2: I'm not sure which of these fixed my problem so I'll just post both.
I changed the game to windowed fullscreen mode. I also did NOT open the toy chest until after the artifact tutorial was over. I have DLC that added to my artifacts, so I made a new game and completely ignored the chest.
It worked and I got past the stupid tutorial. Hope this helps someone.
Hey there.Originally Posted by SisterUlicia Go to original post
Thanks for sharing this with us and I'm glad your issue is now resolved.
I just bought the 79.99 dollar version of this game to play it for an hour and encounter a game breaking bug. i run over to google to see if there is a fix and absolutely nothing is working. How is this even possible? How do you guys have a game thats out this long and still have this issue? i have ZERO back ground apps running i have done everything with the overlay. how do you even disable the overlay? you guys need to figure this issue out this is beyond stupid...
If you have been able to find a workaround for this issue, could you please share it?Originally Posted by loganallan10 Go to original post
Originally Posted by A0-Casper-0A Go to original postI'm sorry to hear that you are both affected by this issue. Are you able to provide a video showing the issue, and also tell me the exact reproduction steps you follow for this issue to occur?Originally Posted by jeffsx24 Go to original post
Hello woshidazhongma. First of all, I have edited your post to remove your inappropriate language and discourse - we are happy to do our best to assist you, and would appreciate your cooperation and civility.Originally Posted by woshidazhongma Go to original post
That said, you have provided some useful reproduction steps. Are you able to provide a video showing you running through these, and the issue occurring? Can you also tell me whether you have tested this issue's occurrence across multiple save files?
If seeking a refund, you'd need to go straight to your retailer - we cannot provide a refund or investigate a refund for any purchases not made through our own Ubisoft store.
Hello tormented_fait! As we have requested of other players in this thread, are you able to provide a video demonstrating this issue in action? Did you already complete all of our recommended PC troubleshooting steps? Did the workaround above from SisterUlicia help you, if you tried it?Originally Posted by tormented_fait Go to original post
Here is our support article for addressing issues with the Uplay PC overlay as well.
Hello! I'm sorry to read you are also affected by this issue.Originally Posted by sRoxXxoRs Go to original post
Would it be possible to provide a video of the issue? If this is still affecting players we can forward the video to our devs to see what can be done.
Regarding your refund request, this would need to be discussed with us directly -
Email Support / Live Chat: https://support.ubi.com/Cases/New
Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/
All the best!
So the problem was the items in the toybox in the room you start in at the very beginning of the game. This means you will need to start a new game and don't take the items until after activating the artifact. I don't know if it will affect the rest of the game play, but starting a new game and playing through without taking those items worked for me. I am thinking it is because the toy box contains artifacts and it is too early to introduce them.
Thank you for sharing your workaround to this autbrat, this issue was under investigation but has sadly never been resolved to date, we had hoped to acquire save files from players affected, are you able to send us one of yours from PC?
The save files can usually be found in this location -
Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\UID\3088
%USERPROFILE%\Documents\Ubisoft\<user-id>\Saves\SouthParkTFBW\
We would need a save file with this issue ongoing sent to us via this link, in order to add this to our QA's investigation - https://www.ubisoft.com/help