1. #1

    Unlimited doesn't work on switch

    Hi. I've purchased 12 months unlimited on switch, but it doesn't work. Every time I try unlimited songs, it says subscription or try later. When I click subscription, there simply goes nothing. What should I do? Please help! Thanks in advance.

    Just in case you don't understand the video because switch is in Korean - whereas I strongly believe you can - I'll explain what is happening there.

    I tried an unlimited song.
    Subscription
    Retrieving online information. Please wait. (Then there goes nothing.)
    Try later
    Subscription
    Going to Eshop
    Nintendo says I can't buy 12 months unlimited again, because I have already purchased.

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  2. #2
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    I'm sorry for the late response and to hear that you are experiencing this issue.

    Could you please try these connectivity troubleshooting steps if you haven't already done so.

    If the issue still persists after following the troubleshooting steps provided then could you please submit a support ticket with a description of your issue and attach an image of your port settings on your router and our Customer Support team will investigate this further for you.
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  3. #3
    Did you ever figure out what the problem is. My switch is doing the same thing?
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  4. #4
    UbiShikallum's Avatar Community Manager
    Join Date
    Jul 2017
    Posts
    3,809
    Hey,

    Can you make sure that set the Primary Nintendo Switch Console for a Nintendo Account: https://en-americas-support.nintendo...ntendo-account
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