1. #1

    Problem authenticating

    Anyone had this problem?

    I bought the game through Steam but when i try to play Uplay opens and says its having trouble authenticating the ownership.
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    772
    Hey,

    This error means you launched the game originally whilst logged in to a different Uplay account.

    Please can you go to this location:

    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile

    Can you see more than 1 profile ID here for more than 1 account?

    If so, please can you copy and paste all the profile ID's on to a support ticket as that will help us find the account it's linked to.

    If you only have 1 profile ID showing there, please also provide your 17 digit Steam ID, as this may also help find the original account it was linked to.

    You can find this on your Steam profile page. There will be a URL link near the top. The Steam ID will be the 17 digits at the end of the link.

    When you have created the support ticket with that information, feel free to post your ticket number here and we can look into it too, but you will get a reply by email.
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