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  1. #1

    Graphics Missing After Loading Game

    After playing a few missions I have clicked save and quit only to return later in the day to pick up where I left off. However upon loading, the graphics are just shadows, I can't see any of the surroundings, the map and menus look fine but the in game graphics are messed up. The only fix I have found is to start over. This has happened twice. Is anyone else having this issue or know how to fix it?
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  2. #2
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
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    Hi CravenMonster!

    Sorry to hear you are missing graphic textures in-game after reloading into a save. Would you be able to provide us with screenshots showing same location in one working save and another where it is not. Also does it seem to matter how far in the game you get? Specific missions?

    Thanks!
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  3. #3
    Yes, I can do that later this evening! It does not seem to matter how far I get, just that I stop, save, and then reload the game. I even tested this theory by quitting at the very beginning, I had already started over twice and gotten to the shamen and didn't want to start over again only to have it happen after all that work, so when I restarted the third time I saved and quit prior to even building my bow and the same thing is happening. I was sent some instructions on how to turn off multiple things but frankly, it was a little overwhelming what they wanted me to do so I haven't even tried other than turning off the avast.
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  4. #4
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by CravenMonster Go to original post
    Yes, I can do that later this evening! It does not seem to matter how far I get, just that I stop, save, and then reload the game. I even tested this theory by quitting at the very beginning, I had already started over twice and gotten to the shamen and didn't want to start over again only to have it happen after all that work, so when I restarted the third time I saved and quit prior to even building my bow and the same thing is happening. I was sent some instructions on how to turn off multiple things but frankly, it was a little overwhelming what they wanted me to do so I haven't even tried other than turning off the avast.
    Sorry to hear you were overwhelmed by the steps provided.

    If you are unsure of what you need to do, please do reach back out to our team for clarification. We would want to make sure the steps are done correctly, so we try to resolve this for you.

    Thanks!
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