Hello everyone,
As previously stated by the other agents, Ubisoft are only able to help unlocking Ubisoft Club challenges at this moment.
We do not have access to, or have the ability to unlock other platform achievements such as Xbox or PlayStation Trophies for any of our games, unfortunately.
It may be that you have not unlocked all the conditions for the achievement/trophy. It may be that the unlock conditions have yet to synchronize with the server so we would advise some basic connectivity troubleshooting or simply restarting your device and router. Or it may be that the achievement/trophy is bugged, if this is the case we are usually made aware of it by players it has affected and we will report it to our game team
Regrettably, other than the providing the fixes above, we are unable to unlock these for our players and I apologise for this.
Thank you very much, Warfutt! I will definetely give this a try once I finish the game. I'm still grinding for the machine gifts, there are like 40 to go (I gotta hope I won't have problems with it unlocking too), and my only problem so far is with those 3 initial achievements from the original message. So, once I complete the gift machine, I will try to go offline and delete the saved data, in order to try those 3 initial achievements. The weird part is that I only have one console (Xbox One), so I should never have any problems regarding syncing. I'm also not sure if Xbox unlocks achievements offline, but I can only hope. When I do all of that I'll put the feedback on this thread. Thanks again for this insight, I have HIGH HOPES that it might really work!!
Eeek I wasn't expecting that my thread would be moved to littlesiha's.
True. Sticker and machine reward numbers aren't shared across consoles. But, they actually are being saved online along with the level number on Ubi Club's save data. I just re-installed my 2020 game, it automatically logged me into Ubi Club and my data was already showing level 173, sticker number on 52/121 and I had 69 gift machine rewards to go... I totally have no idea where those numbers came from (except the level, that one is ok) buuuut if they weren't being saved online, my game would have started with 0/121 and 333 machine rewards to go.Originally Posted by NightMareAlec Go to original post
There's something weird going on.
Regarding Ubi-Froggard's comment, I can't keep unlocking things because, as I posted previously in screenshots, everything's already been unlocked and I can't progress any further.
And about Ubi-Milky's, yeah we understand this is all beyond your reach, don't worry. All I did with my previous posts was to theorize a bit about the possible origin of the problem and I provided a solution: deleting save data, preventing the PS4 to go online and play through the entire game offline, so that the achievements can be finally unlocked. I never saw anyone talking about offline achievements so, there you go.
And yes lucao7, good luck with the offline grind, I hope the Xbox One's achievements can be unlocked offline too but I don't know about it yet.
Best of luck with unlocking the achievements, lucao7 - I hope they work for you this time.
Warfutt, thank you for continuing to offer your insight and expertise here in this thread. Your profile information is indeed synchronised to your Ubisoft Account, so you'll likely see previous stats/figures in-game after reinstalling if still using the same Ubisoft Account to play.
We'll keep doing what we can to advise and offer workarounds, but just to reiterate what my colleagues have said previously - unfortunately we can't directly unlock any trophies / achievements as they're controlled by PlayStation and Microsoft respectively.![]()
So, today I unlocked the machine gifts and the album completion achievements (no problems with those, fortunately), so I had only those initial 3 to go.
So I deleted the cache and went offline in order to unlock them this way. I played enough to unlock the first skin and sticker, spent the first 1000 mojo, but nothing. Apparently, Xbox does not unlock achievements offline.
I reconnected the console to the Internet, and the game gave me the option to load the recent online save from the cloud (the one with all machine gifts unlocked) or a local save, which I figured was the new one I started. Since I was aiming to get that initial achievements, I chose the local save.
Then, for reasons unknown, it loaded a save that seemed like a checkpoint, with 68 gifts to unlock, but lvl 125 (which was my current). It then linked this save to my Ubisoft account, granting me somo Mojo and deleting my full save forever (which was expected, but is kinda sad).
I spent the Mojo in the machine, and after exactly 600 Mojo spent, it unlocked the "Ka-ching" achievement, for spending 1000 Mojo. Unfortunately, though, even unlocking a Skin and some Stickers, I didn't receive the achievements for unlocking First Skin and First Sticker.
I tried going offline again but it didn’t work, and after reconnecting it recovered this random save.
Now it’s only two achievements to complete the game but I’m out of options.
It is so wrong to unlock everything but not 2 achievements that people get in the first hour of playing.
This could be solved if Ubisoft hadn’t removed the feature of stop linking save data to the Ubi account (which was present in past games). I wonder if it is possible for them to launch some patch correcting this for Just Dance 2020 (yes, I’m a dreamer).
It could also be solved by them simply unlocking the achievements for us. I know the support always say they can’t do that, that only Microsoft (or Sony for PS) could do it, but what I heard from Microsoft was that it is on Ubisoft’s end, which is obvious, as I haven’t had this kind of problem in other games. And if only Microsoft can manually unlock the achievements, why doesn’t Ubisoft request them to unlock the bugged achievements for us? We have proof that we met the requirements, and in my case, the requirements are so trivial and creates an impossible situation (how could I unlock all but not the first?).
It shouldn’t be our work to keep searching for the most elaborated solutions, Ubisoft should be the one doing that, but only thing support says is that the dev team will analyze it, and when they offer solutions it is always ineffective and sometimes even nonsense.
I hope they come to their senses and really do something about it. No more excuses, we need real solutions.
I’ll not give up on this. I’m from Rio, Brazil, I was raised in a tough area and grew up to become an Engineer. I’m an achievement hunter and a long time Just Dance top player.
I’m sorry for the long text, but this is my final attempt. I’ll seek legal counsel and take any actions needed to get what I shouldn’t be deprived of in the first place.
I just started the game today and the 2 achievements unlocked! I don't know what made it happen, but that's all that I wanted! The game is now completed! Thank you again for your help, Warfutt!! I believe it might have something to do with unlocking them offline. Most of my criticisms to Ubisoft stay, but I have to thank them at least for the existence of this forum. For everyone else having problems, I really believe that unlocking them offline the way Warfutt described is the only viable solution, I wish you all luck!
I'm sorry if at any given moment I wasn't my best self.
Regards from Brazil to you all!
Hello!Originally Posted by lucao7 Go to original post
No need to apologise. It is completely understand and I know how important these achievements are to you.
It really is great that your achievements are now unlocked!
We will make sure to keep the suggestions in this forum thread in our minds, so we can help support any future players in the most efficient way.
Thank you all for your time.
I just read the lasts posts and wow so it works on Xbox One! In a slightly different way than PS4 but it does. Good thing that rebooting games to fix achievements is still a solution for both Xbox and PS4 lol.
You know what's super weird? Your numbers on the "save that seemed like a checkpoint" were almost exactly like my numbers in my previous post (52/121 and 69 rewards to go) so it makes me wonder if that was something the devs made for certain purposes. Probably not, something trivial again lol.
You're welcome lucao7 and thanks to the support staff members for their time reading too.
Also, I found a week ago that you can actually log off from Ubisoft Club (now Ubi Connect) but not from inside the game's app/Xbox's separate app, you have to open your account in a browser to do it ("Ubisoft Account Management site") although you have to un-link the whole PS4 account or any other console you choose. At least Ubisoft Connect on Xbox provides instructions on how to do that but on PS4, it doesn't. They lost the chance for a Log off/Un-link option in console again... But even if I unlinked my PS4 account and logged off from it, the game still loaded my entire online save data even after re-installing JD2020 again... that's suuuuper weird. I did this to see if I could play online with a completely new save file but I guess it is impossible at this point if that didn't work either. So yeah, last solution is just doing it all offline. Won't be doing any of this in Just Dance 2021 now that we know this haha (won't link multiple consoles too, just in case).Originally Posted by lucao7 Go to original post
And I just started grinding again for 121/121 & 333/333 completely offline, wish me luck xP
You are more than welcome Warfutt!Originally Posted by Warfutt Go to original post
Than you once again for all your help and support, it is greatly appreciated.
Have a great weekend!