it doesn't matter what you have on your machine, what matters what's enabled in your bios. you have to disable virtualization support there (which, depending on your motherboard/bios has an acronym you'd have to look up to know if it's for it or not, especially on amd boards).Originally Posted by FalconGrey Go to original post
EDIT:
look for: AMD-V (also called SVM and initially codename Pacifica). if you see any of those settings in the MIT menu, disable it and try again.
you need to check your internal docs, being forced to disable hyper-v is common knowledge by now, thanks to an over-aggressive denuvo setting (same reason you have to start uplay as administrator - no, elevation after launch doesn't work - else the game simply won't start. ofc you don't get an error message about this).Originally Posted by Ubi-Woofer Go to original post
you also need to do this AFTER SHUTTING WINDOWS DOWN and turning off your system. a restart will use fast boot (unless disabled) and might use the old setting.
@everyone else
game's dead, this will never be fixed. if you bought it on steam leave an appropriate review and remember it as a cautionary tale before purchasing ubisoft games in the future.
Fazeball - Thanks for sharing these troubleshooting ideas with FalconGrey - I appreciate that I'm replying to this thread a while later, but I just wanted you to know your assistance didn't go unnoticed!
FalconGrey - Did you happen to try any of those recommendations? Did you manage to get the issue resolved? I checked case 10165041 but see that it was never reopened, so wondering if you found a solution.![]()
Hello everyone,
As an update to the previous page, in case anyone should still be facing this issue - we do recommend to disable Hyper-V, and / or virtualisation, as a first troubleshooting step. If issues should persist even after these steps have been done, we would appreciate it if you could provide your MSINFO and DXDIAG files to us in a support case for further investigation.
(I have updated my post on the previous page, as I realise my wording regarding contacting us regarding this issue may have been confusing - I apologise for that!)
Additionally, I can confirm that streaming services such as Shadow PC, Parsec and GeForce NOW are not officially supported, so attempting to use such a service to play Starlink will always result in this error message. I apologise for any inconvenience or disappointment caused by this.