Various issues with Dancer Card | Forums

[Cprinkles]

Thank you for this post. We all thought we were going crazy. Bought the switch game as a gift for a 6 yr old boy & a 7yr old girl. Imagine the disappointment when only 1 of them could set-up their avatar and the other got stuck with Jazzy. Which was followed by several attempts from each adult in the room thinking we could figure it out. That was not the case. 2nd player is stuck with default Jazzy.

[vanishamirella]

I have the exact same problem and it is driving me crazy. I've even deleted the game, nothing is helping. I really hope this issue will be fixed. Are there any updates?

[Ubi-Borealis]

Hey there guys!

Our team are still investigating this further. We apologise for any inconvenience caused.

Please be assured that once we have any new information to share, we will update this thread.

[w8ing4thegirl]

Just to add my name to the multitude of dancers who are having the same problem. As part of the game is to add avatars, skins & aliases it’s not too impressive that they can’t be accessed. Is there ever going to be a fix?

[Ubi-Milky]

Hello everyone,

Just an update to the situation, our QA are currently unable to reproduce this issue on their side. I have asked for more information we can gather form our players who are affected in the meantime.

We will hopefully be able to post some questions in this thread, asked by the team.

If you have not tried already, you may be able t fix this by following some basic network connectivity -

PS4 - https://support.ubisoft.com/en-GB/faqs/000035538
XB1 - http://support.ubi.com/faqs/000035535/
Nintendo Switch - https://support.ubisoft.com/en-US/faqs/37902

If the above troubleshooting guides do not help your Dancer Card to synchronize, would you be able to answer the following -

- Platform you play Just Dance 2020 on?
- When did this issue first start affecting you?
- What region do you play in?
- Are you unable to save changes to your dancer card / create a new dancer card / or both?
- What update version is your platform?

Thank you for your help and patience everyone.

[gungehammer]

- Platform you play Just Dance 2020 on?
Nintendo Switch
- When did this issue first start affecting you?
2 weeks ago (but we've only had the game a month)
- What region do you play in?
New Zealand
- Are you unable to save changes to your dancer card / create a new dancer card / or both?
Unable to save changes to the primary dancer card, also cannot delete the primary card
- What update version is your platform?
10.2.0

It looks like your server keeps overwriting the local data. If I have no internet connection the change seems to work, but as soon as I go back online the changes revert.

It is only on the primary card, not any secondary cards

[Ubi-TheBerry]

- Platform you play Just Dance 2020 on?
Nintendo Switch
- When did this issue first start affecting you?
2 weeks ago (but we've only had the game a month)
- What region do you play in?
New Zealand
- Are you unable to save changes to your dancer card / create a new dancer card / or both?
Unable to save changes to the primary dancer card, also cannot delete the primary card
- What update version is your platform?
10.2.0

It looks like your server keeps overwriting the local data. If I have no internet connection the change seems to work, but as soon as I go back online the changes revert.

It is only on the primary card, not any secondary cards

Hey there,

Thank you for responding with those details!

I've passed these onto the team.

Would it be at all possible to provide a clip of your steps to reproduce this by going from offline to online?

Thank you!

[daviddsegal]

I cannot change my dancer card on Just Dance 2020 (Nintendo Switch with hard Just Dance 2020 game card; Switch software and JD software up to date). When i change the card it reverts back to it's original state.

[Ubi-WheelyDuck]

I cannot change my dancer card on Just Dance 2020 (Nintendo Switch with hard Just Dance 2020 game card; Switch software and JD software up to date). When i change the card it reverts back to it's original state.

Hey daviddsegal,

Sorry to hear you are having this trouble.

Can I check if you have tried the troubleshooting previously mentioned?

If you have would it be possible to answer the following questions to help us investigate?

- Platform you play Just Dance 2020 on?
- When did this issue first start affecting you?
- What region do you play in?
- Are you unable to save changes to your dancer card / create a new dancer card / or both?
- What update version is your platform?

Many thanks

[daviddsegal]

hi Ubi-WheelyDuck

- Platform you play Just Dance 2020 on? Nintendo Switch

- When did this issue first start affecting you? Since purchase; September 2020

- What region do you play in? USA

- Are you unable to save changes to your dancer card / create a new dancer card / or both? i cannot save changes to the first dancer card or set any other dancer card as the default

- What update version is your platform? Switch verion 10.2.0 / Just Dance version 305556.520069