1. #11
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Aug 2019
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    United Kingdom
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    Hey there rewt432020 and PhnxSting,

    I'm sorry to hear that you are both experiencing this issue.

    Do you encounter any error codes when trying to change / delete the stuck dancer cards? Which platforms are you both playing Just Dance 2020 on?

    Can I also take note of your support case reference number, PhnxSting, so I can take a closer look at it?
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  2. #12
    I'm having the same problem. I'm on a Nintendo Switch. I'm not getting any error codes, but the dancer card keeps switching back to the one I started the game with.
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  3. #13
    I'm also having the same issue on the Nintendo Switch. Every time I change the dancer card it bounces back to the old configuration of the dancer card, which makes the collection of new avatars pointless. There isn't an error message either, and connection to the servers seems to be fine as the WDF and All Star modes work perfectly well. I can't even make a new dancer card since it disappears after being created. Sometimes the changes stick for a few seconds then revert back to the old configuration.

    One other thing I noticed was my dancer card name was different on the WDF than in single-player songs. I'm not sure if this is related to the issue.
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  4. #14

    Does not allow to change avatar

    When entering more than one player, only leave the first avatar. The rest do not allow you to select the name, Jazzy appears by default and does not allow customization
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  5. #15

    Its not just me then, I'm also having this same issue and its pretty annoying

    Originally Posted by yannanna Go to original post
    I'm also having the same issue on the Nintendo Switch. Every time I change the dancer card it bounces back to the old configuration of the dancer card, which makes the collection of new avatars pointless. There isn't an error message either, and connection to the servers seems to be fine as the WDF and All Star modes work perfectly well. I can't even make a new dancer card since it disappears after being created. Sometimes the changes stick for a few seconds then revert back to the old configuration.

    One other thing I noticed was my dancer card name was different on the WDF than in single-player songs. I'm not sure if this is related to the issue.
    Whenever I get a highscore it saves to my sister's dancer card and not mine even though its my switch.
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  6. #16
    Originally Posted by yannanna Go to original post
    I'm also having the same issue on the Nintendo Switch. Every time I change the dancer card it bounces back to the old configuration of the dancer card, which makes the collection of new avatars pointless. There isn't an error message either, and connection to the servers seems to be fine as the WDF and All Star modes work perfectly well. I can't even make a new dancer card since it disappears after being created. Sometimes the changes stick for a few seconds then revert back to the old configuration.

    One other thing I noticed was my dancer card name was different on the WDF than in single-player songs. I'm not sure if this is related to the issue.
    This describes it perfectly. I'm seeing the exact same behavior on my Nintendo Switch. New avatars and aliases are pointless because it changes them back to the old one. Sometimes the changes stick for a few seconds, but it always goes back to the old avatar, alias, and nickname.

    I'm also seeing the same thing you are on the WDF with a different dancer name than is on the card.
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  7. #17
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    Sorry to see that you're all experiencing this on the Switch.
    Can one of you post video footage showing it reverting back to the original dancer card used.
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  8. #18

    Same issue.

    I put in a ticket about this MONTHS ago and they just told me to look out on the forums for a solution. Here is the video I posted in January.

    https://youtu.be/BB1YFORtOtI
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  9. #19
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    3,186
    Hey, AudreyAmaz!

    From the information I have about the issue, it is still being looked into at the moment.

    Thank you for the video I have passed this along.
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  10. #20

    Have the same problem

    Is there any update on this? I want to change my Avatar but it just keeps back reverting to what it was before. Also playing on switch here
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