1. #101
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
    Posts
    3,997
    Hey folks,

    Please submit a support ticket with Customer Support if you are unable to install the game from disc on Xbox One, as we still like to track the issue until we have a fix ready to ship. We will update you once we can confirm the exact timings.

    Thank you for your continued patience with this.
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  2. #102
    Originally Posted by Ubi-Redbeard Go to original post
    Hey folks,

    Please submit a support ticket with Customer Support if you are unable to install the game from disc on Xbox One, as we still like to track the issue until we have a fix ready to ship. We will update you once we can confirm the exact timings.

    Thank you for your continued patience with this.
    In other words let's stall for longer whilst paying customers cant access the game... this is disgraceful carry on... I hope the sales fall through for this game and it hits you where it hurts in your wallet... scrooge miserable ba$yards.
     1 people found this helpful
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  3. #103
    Exactly what I think mate....So they want us to all start more support requests to waste their time on answering with the same copy and paste responses!!….

    In the meantime nobody is sorting the issue out !!

    Lol, This is some Three Stooges Routine this is.

    Another week passes.. No Game.. No Fix.. No New News.. No more UBISOFT purchases!!
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  4. #104
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    3,997
    As I mentioned in a previous thread:

    I completely understand the frustration with the lack of information being shared but I can assure you that this is a priority for the development team.

    As it stands, the last update in the sticky post here is accurate information.

    Please keep an eye on the sticky post as this is where information pertaining to this issue will be shared.
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  5. #105
    Originally Posted by Buffdaddy123 Go to original post
    Exactly what I think mate....So they want us to all start more support requests to waste their time on answering with the same copy and paste responses!!….

    In the meantime nobody is sorting the issue out !!

    Lol, This is some Three Stooges Routine this is.

    Another week passes.. No Game.. No Fix.. No New News.. No more UBISOFT purchases!!
    Well an update for Ubisoft Bud, My local Gamestop,Cex and smyths ( Irish.English toy store) have removed the product from their shelves until they know it's been fixed as they had one week of players coming back asking for refunds and or yelling at them over this situation. Also someone contacted the local radio station and they announced it as a warning to parents buying it for xmas... I hate to see people suffer but ubisoft you asked for this tbh.
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  6. #106
    This is the response i got from ubisoft. Now have to try and get proof of purchase from tescos from march as i threw away the receipt.


    Ubisoft Support
    PLATFORM XBOX ONE
    GAME/PRODUCT THE DIVISION 2
    CATEGORY TECHNICAL ISSUES
    Your question:
    I am unable to install the division 2 from disk. I have had this problem for 3 weeks is there any timescale of a fix

    COMMUNICATION HISTORY

    Ubi-Avenue @ Ubisoft Support
    Tue, 3 Dec 2019 08:15 UTC+0

    Hello Spartan6411,

    Thank you for updating your case. Hope you are having a good day.

    We understand that you no longer have the proof of purchase. In such case, we can recommend contacting your retailer to see if they are able to assist you with this by providing a copy of it as it is a requirement in order for us to proceed.

    Apologies for the inconvenience and thank you for your understanding.

    Should you have any other queries, please do not hesitate to contact us again.

    Kind Regards,
    Ubi-Avenue
    Ubisoft Support


    Ubi-Pear @ Ubisoft Support
    Mon, 2 Dec 2019 16:53 UTC+0

    Dear Spartan6411,

    Thank you for contacting Ubisoft Support.

    I understand that you are not able to install Division 2 from your disk. I would kindly assist you.

    We have identified the root cause of the installation being stuck and can confirm that the issue will be resolved with the next title update.

    However, we are aware that the title update is still a while away. We would like to help you bridge that gap. To enable us to do so, would you please send us a proof of purchase of your physical game version you have bought and a screenshot of the stuck installation.

    Please also send us a picture of the game disc that was included in your game box. Once we received these files from you, we will be able to forward your case to our team of specialists and get back to you as soon as possible with a solution for the interim, until the fix releases.

    Should you have any queries, please do not hesitate to contact us again.

    Best Regards,
    Ubi-Pear
    Ubisoft Support
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  7. #107
    Originally Posted by Ubi-Redbeard Go to original post
    As I mentioned in a previous thread:

    I completely understand the frustration with the lack of information being shared but I can assure you that this is a priority for the development team.

    As it stands, the last update in the sticky post here is accurate information.

    Please keep an eye on the sticky post as this is where information pertaining to this issue will be shared.
    3 days since this was update terrible customer service
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  8. #108
    Glad to hear more store retailers are removing this trash from their shelves...

    Should have been removed long ago, I hope this hits these UBISOFT fools in the pocket big time,

    Everyone should boycott their games, I would just love for everyone to come together and do this...Show them this behaviour is totally unacceptable

    Imagine another service provider doing this...SKY.. VIRGIN.. No services for 3 weeks without anything, and don't get started on Utility companies..

    Its always the game developers taking the pi$$

    No doubt we will have some more copy and paste replies soon...Blah Blah Blah!!!!!
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  9. #109
    Just for curiosity sake i dipped into PS forum and PC and they dont look like to be experiencing any of this crap that XBOX Users are, I wonder why?
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  10. #110
    Originally Posted by Spartan6411 Go to original post
    This is the response i got from ubisoft. Now have to try and get proof of purchase from tescos from march as i threw away the receipt.


    Ubisoft Support
    PLATFORM XBOX ONE
    GAME/PRODUCT THE DIVISION 2
    CATEGORY TECHNICAL ISSUES
    Your question:
    I am unable to install the division 2 from disk. I have had this problem for 3 weeks is there any timescale of a fix

    COMMUNICATION HISTORY

    Ubi-Avenue @ Ubisoft Support
    Tue, 3 Dec 2019 08:15 UTC+0

    Hello Spartan6411,

    Thank you for updating your case. Hope you are having a good day.

    We understand that you no longer have the proof of purchase. In such case, we can recommend contacting your retailer to see if they are able to assist you with this by providing a copy of it as it is a requirement in order for us to proceed.

    Apologies for the inconvenience and thank you for your understanding.

    Should you have any other queries, please do not hesitate to contact us again.

    Kind Regards,
    Ubi-Avenue
    Ubisoft Support


    Ubi-Pear @ Ubisoft Support
    Mon, 2 Dec 2019 16:53 UTC+0

    Dear Spartan6411,

    Thank you for contacting Ubisoft Support.

    I understand that you are not able to install Division 2 from your disk. I would kindly assist you.

    We have identified the root cause of the installation being stuck and can confirm that the issue will be resolved with the next title update.

    However, we are aware that the title update is still a while away. We would like to help you bridge that gap. To enable us to do so, would you please send us a proof of purchase of your physical game version you have bought and a screenshot of the stuck installation.

    Please also send us a picture of the game disc that was included in your game box. Once we received these files from you, we will be able to forward your case to our team of specialists and get back to you as soon as possible with a solution for the interim, until the fix releases.

    Should you have any queries, please do not hesitate to contact us again.

    Best Regards,
    Ubi-Pear
    Ubisoft Support
    What's all this mean? They will fix it if you prove you've bought it? EHHHHH??
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