Just Dance Unlimited issues on Switch | Forums

[Ubi-TheBerry]

Hello oldlesbiano,

I'm sorry to hear you're having trouble accessing the Unlimited features.

I invite you to contact us via our Support Site to open a case or through Facebook and Twitter so we can discuss this further.

Any photo or video evidence you have would also help us get to the bottom of what's happened too

[Ubi-WheelyDuck]

hola, intento comprar la membresía just dance unlimited en just dance 2020... de Nintendo swith, vivo en chihuahua México. Me marca error

Hey!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here:

[johnnyromero391]

This is the second time I bought just dance unlimited for the Nintendo switch and it doesn't give me access. This game is taking my money but doesn't give me the access to just dance unlimited I want a refund or access to be able to use the unlimited feature. Please advise.

[VinceValeXIII]

Hello, we have in my household, 1 main switch and 2 lites. Originally the main switch was my wife's until animal crossing came out and she got her own lite.

We set up a year pass for JD Unlimited on the main profile, which was my wife's, but that is now on her Lite and my profile is the the primary on the main.

My son wanted to use the main to play JDU and is upset that it's not working, even going onto my wife's profile on the main account. JD doesn't work on lites so it is the only way to play, how can we get JDU to work on the main switch?

[Ubi-Ginge]

Hi johnnyromero391!
Can you contact our dedicated support team directly so we can look deeper into this.

[Ubi-Ginge]

Hi VinceValeXIII!

Can I just confirm the current state of play here -
1x Switch
2x Switch Lite

The Switch used to be your wife's, but she's now moved over to a Lite (After getting addicted to Animal Crossing. I've not played it myself, but know a lot of friends who play it.)
You bought Just Dance Unlimited on your wife's profile when she used the original Switch, and used it on that. Your wife is now using the Lite, and your son is wanting to use the original to play Just Dance, but unable to access Unlimited, even through your wife's profile.

When you originally purchased JDU, am I right in assuming it was working on the main Switch under your wife's profile? Do you mean your wife's profile in game?