1. #1
    Cural42's Avatar Senior Member
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    Sep 2018
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    Did not receive guaranteed card

    Ubi-Toller, I just completed my solo run for the weekend event, and opened the card packs, but did not receive the guaranteed copy of President Garrison that was supposed to be included in the final solo pack!

    Also, as I was about halfway through my solo packs, the game froze up on me. When I closed the app and reopened it, an update was downloaded, then I ran into the following visual bug:

    https://forums.ubisoft.com/showthrea...ng-not-working

    After this point, the two card placeholders that were showing in my deckbuilder (neutral fighter, which was obviously Garrison's card, and a superhero ranged) previously are no longer listed. So the game doesn't even seem to realize that President Garrison is a card that exists, let alone give me a copy in the final solo event pack!

    Please add President Garrison to my card collection, since I have earned the card, but did not receive it on account of bugs.

    In game name same as here, Cural42. Thanks!
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  2. #2
    Ubi-Toller's Avatar Community Manager
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    Hello there!
    It looks like you actually do already have a copy of him in your inventory, one that was found in the last solo pack. It could be that this is an issue similar to when Liane wasn't appearing in packs but she was appearing in inventories. I would scroll through your deck list and see if he isn't there waiting. If he's not, let me know!
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  3. #3
    Cural42's Avatar Senior Member
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    Originally Posted by Ubi-Toller Go to original post
    Hello there!
    It looks like you actually do already have a copy of him in your inventory, one that was found in the last solo pack. It could be that this is an issue similar to when Liane wasn't appearing in packs but she was appearing in inventories. I would scroll through your deck list and see if he isn't there waiting. If he's not, let me know!
    Sorry, I should have posted yesterday to let you know that it was fixed. Both the visual bug and the missing Garrison were corrected when the game automatically installed an update when I launched the app Monday morning. But thanks anyway for checking!!
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  4. #4
    Ubi-Toller's Avatar Community Manager
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    Oh, that's great news! Thanks for the update, I'm so glad to hear everything is working now.
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