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  1. #1

    Far Cry Primal Update Refuses To Download

    Just started a new game and suddenly Far Cry Primal refuses to play without downloading a new update, but, when I try to download said update, it refuses to actually download. I have tried 5 different internet connections and have had no success on any high speed connection. Download speed of the update seems locked at 0.0 b/s. Why is UPlay refusing to allow me to download this update?

    This is really making me quite angry, as I cannot access my game in any way whatsoever.
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  2. #2
    Ubi-Keo's Avatar Ubisoft Support Staff
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    I am sorry to hear that you are experiencing issues downloading the update for Far Cry: Primal.

    Can you please try the troubleshooting steps below and try again:

    Uplay PC Download Troubleshooting
    Uplay PC Connectivity Troubleshooting

    If the issue persists, could you please submit a support ticket and our Customer Support team will investigate this further for you.
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  3. #3
    Thank you for your response. Unfortunately, the troubleshooting guides were utterly useless, but I did submit a support ticket and await a response there.
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  4. #4
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Originally Posted by Darcnathan Go to original post
    Thank you for your response. Unfortunately, the troubleshooting guides were utterly useless, but I did submit a support ticket and await a response there.
    I am sorry that the troubleshooting steps provided in the FAQ's did not resolve your issue.

    Our Customer Support team will investigate this further for you and will hopefully find a solution.
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