🛈 Announcement
Greetings! Ubisoft Connect forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #11
    OKAY, so personally my issue weren't related to the launcher it self. The one to blame was "surprisingly enough" Windows

    I found that there were some additional updates under my operating system which I just check marked

    My fix:
    Go to: Settings -> Update & Security -> Windows update
    I had already updated to the latest version, however below the "check for updates" (the red box I have drawn here: http://prntscr.com/10isbi0 ) I had the option to update additional drivers which I did and that fixed it.
    I hope this will be useful to other people encountering the same issue if not good luck finding your solution.
    Share this post

  2. #12
    an update for my solution so apparently my problem with the launcher is back. however i did find out what was actually causing the issue.
    this is really weird but i found that having my ps5 controller plugged in while opening ubisoft connect is causing the issue. before i unplugged my ps5 controller at the same time as i updated windows and restarted. so i thought it was windows being outdated which was causing the problem. i would have never thought that having my controller connected to the pc would be the problem, but apparently thats the case for me. maybe other devices might cause similar problems so try unplug them if so.
    well thats it disregard what i previously said this seems to be the real FIX but its probably still better to keep your OS up to date
    Share this post

  3. #13
    ubi-smash's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    1,142
    MadPeet95: We truly appreciate you sharing this information with us. I will be providing this to our development team to further look over as well. Please don't hesitate to keep us posted if you run into any further issues with your launcher moving forward.
    Share this post

  4. #14
    i have done what u say and with 1000/1000mb fibernet and no background apps running my i9 with m.2 ssd and 32gb 3000mhz memory is taking forever so don't the users the blame and fix it
     1 people found this helpful
    Share this post

  5. #15
    Unpluggin a Ps5 controller... Who in the world would have thought this... It works now and I thank you so much! Why Ubisoft?
    Neither Epic, Steam, Origin or Battlenet had those kind of issues. The Ps5 had its release nearly a year ago. And I fixed the problem today...

    Staff wrote: 03.13.2021 We will fix it. 5 Months later no fix...
    Share this post

  6. #16
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
    Posts
    1,202
    Hey there, Marcel0FF912. I'm glad to hear that MadPeet95's workaround worked for you. We do not have many reports about this issue, so I apologize that a permanent fix has not been found yet. Please let us know if you encounter any other issues down the road.
    Share this post