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  1. #1

    My year 3 pass Don't activated???

    In 6 Nov 2019.
    I Buying Y3P form Steam, But it don't activate.
    I don't get Everything form Y3P.
    Please Help me, I want to play sunda now.
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,989
    Looking on your Ubisoft account, I can see you own a Steam copy of For Honor, but cannot see a season pass linked to the account.
    Do you possibly have more than one steam account?
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  3. #3
    Originally Posted by Ubi-Ginge Go to original post
    Looking on your Ubisoft account, I can see you own a Steam copy of For Honor, but cannot see a season pass linked to the account.
    Do you possibly have more than one steam account?
    No, I have only one.
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  4. #4
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,989
    Can you please set up a case on our support site and upload a fullscreen uncropped screenshot showing the year 3 pass listed on your purchase history.
    Here is a quick guide on accessing that
    (If the game was gifted to you or free, it will be listed on the "View licenses and product key activations" page, which is the link below the link to purchase history)

    Please note, we need the screenshots to be fullscreen of the Steam desktop client. We need to see your steam account username and the windows toolbar at the bottom of the screen.

    If needed, here is a guide on how to create screenshots

    Once you've done this, can you let me know your case number.
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  5. #5
    My case number 10104890
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  6. #6
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Aug 2019
    Location
    United Kingdom
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    2,882
    Thanks for providing your case reference number here, FoxVillain, and please accept my apologies that we couldn't reply here again until now.

    I do see that colleagues of mine assisted you via your case with this issue, and that you were able to reach a resolution. Do let us know if there's anything further that we can help you with in the future!
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