1. #1

    Problem with the free trial month just dance unlimited switch.

    Hi, I bought my copy of just dance 2020 yesterday for switch but despite having danced almost all the songs in the game I can't unlock the free month of just dance unlimited. As soon as I click on activate now the latter returns to the menu without activating any subscription. I await answers. Thanks
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi JonathanAnto,

    Thank you for reporting this to us, we're sorry to hear that's the case.

    Just to confirm, is this the Ubisoft account that you are using and is connected to your Switch account?
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  3. #3
    Hi I connected my ubisoft account to my switch in fact as soon as I enter with my account I get a welcome screen with just dance unlimited activation but then selecting an unlimited song I get the subscriber button. I await answers. thanks
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  4. #4
    Originally Posted by JonathanAnto Go to original post
    Hi I connected my ubisoft account to my switch in fact as soon as I enter with my account I get a welcome screen with just dance unlimited activation but then selecting an unlimited song I get the subscriber button. I await answers. thanks
    I been having the same issue for a week too, I have previously played JD on another switch device and have signed in with my note do and Ubisoft account. Now even when I delete my profile on the other device, and sign in with the same Nintendo and Ubisoft account onto my new one, my JD unlimited doesn’t appear at all.
     1 people found this helpful
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  5. #5
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    I am sorry to hear that you are experiencing this issue. Could you please submit a support ticket and our Customer Support team will assist you further.

    Please provide a small description of the issue and attach any screenshots that may help.
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  6. #6

    Problème de télécharger la chanson Djadja, Aya Kamoura

    Bonjour,
    Comment peut-on trouver ou télécharger la chanson Djadja de Aya Kamoura? Normalement, c'est intégré dans la fiche du Juste Dance 2020 mais sans aucune explication des étapes de téléchargement. Merci de me montrer les étapes pour avoir cette nouvelle chanson. Dans l'attente de votre réponse.
    Nota: Même les vendeurs de jeux n'arrivent pas à donner une réponse car ce n'est pas expliqué dans le jeu.
    Merci
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  7. #7

    I also cannot activate my trial pass

    As reported by others, I have linked my Ubisoft account to switch account.
    I played three songs and got notified to try Unlimited.
    However, an instruction page told me to go to switch e shop. I did saw the trial pass in my profile.
    But it was stuck at 30 days period and never started.
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  8. #8

    Unhappy

    I am having a problem launching just dance unlimited on a switch. We bought just dance 2020 activated the 30 day trial, connected to the internet. When you go to his profile and go to just dance unlimited it says how many days we have it now which is 28 because I can't figure out how to get the unlimited song list. My 7 year old only knows 9 of the songs on the actual game and if I knew that we would've never purchased it. And now our trail is running out.
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  9. #9

    I can’t unlock the one month free trial

    As reported by others, I have linked my Ubisoft account to switch account.
    I played three songs and got notified to try Unlimited.
    However, an instruction page told me to go to switch e shop. I did saw the trial pass in my profile.
    But it was stuck at 30 days period and never started.
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  10. #10
    I have the same problem. I keep trying to claim the one month free subscription but whenever I press "Unlock Now!", it just keeps coming back to my account page
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