1. #1

    Problem with Just Dance Unlimited On switch

    Hi, I bought my copy of just dance 2020 yesterday for switch but despite having danced almost all the songs in the game I can't unlock the free month of just dance unlimited. As soon as I click on activate now the latter returns to the menu without activating any subscription. I await answers. Thanks
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Originally Posted by RadiantSwordX Go to original post
    Just Dance 2020's online servers might be discontinued. That is why all online modes were unplayable due to no connection.
    Please stop spreading misinformation. I urge you to reach out to our Support Team for any trouble you're having with connecting on your Xbox One.

    Originally Posted by JonathanAnto Go to original post
    Hi, I bought my copy of just dance 2020 yesterday for switch but despite having danced almost all the songs in the game I can't unlock the free month of just dance unlimited. As soon as I click on activate now the latter returns to the menu without activating any subscription. I await answers. Thanks
    Hi Jonathan,

    If you're still experiencing this issue, please try the troubleshooting here: TROUBLESHOOTING CONNECTIVITY ISSUES IN JUST DANCE 2020 (NINTENDO SWITCH)

    If the problem persists you can reach out to our Support Team directly, so they can help.

    Thanks
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  3. #3

    problem with accessing Just Dance Unlimited

    hello!

    I have purchased a year long subscription to just dance unlimited about month ago or so but I can't access any unlimited songs.

    Thanks
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  4. #4

    Unlimited sub not activating

    I purchased the 365 day just dance unlimited subscription however it hasn’t unlocked any of the songs and says I still need to subscribe. I checked my Nintendo account and it says I have the pass on there. Anyone know how I can resolve this issue?
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  5. #5
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Originally Posted by annadunn5782 Go to original post
    hello!

    I have purchased a year long subscription to just dance unlimited about month ago or so but I can't access any unlimited songs.

    Thanks
    I'm sorry to hear that you're experiencing issues with accessing your subscription. Do you have proof of purchase for the subscription, and can you provide us with this via a support case?

    How many songs have you completed? Is the Nintendo Switch console you are using set as the primary console for the purchasing account?

    Originally Posted by Tash2608 Go to original post
    I purchased the 365 day just dance unlimited subscription however it hasn’t unlocked any of the songs and says I still need to subscribe. I checked my Nintendo account and it says I have the pass on there. Anyone know how I can resolve this issue?
    Are you using the same Nintendo Account to play as the one where you subscribed?

    Is the Nintendo Switch console you are using set as the primary console for the purchasing account?
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  6. #6
    I have the same issue.

    Is UNLIMITED working only on the primary switch? my primary is broken at the moment but it wasn't a problem given that i was able to play every game I own..

    thanks for answer
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  7. #7

    Same Thing

    Hi there,

    I am having the same issue. I am not currently playing on my primary switch and do not wish to deregister it. Is there any way of making the 30-day pass work without deregsitration? If not, is there a way I can just purchase a Just Dance Unlimited subscription without using the 30-day pass?
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  8. #8
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by laeherimmyr Go to original post
    I have the same issue.

    Is UNLIMITED working only on the primary switch? my primary is broken at the moment but it wasn't a problem given that i was able to play every game I own..

    thanks for answer
    Originally Posted by jujutheorange Go to original post
    Hi there,

    I am having the same issue. I am not currently playing on my primary switch and do not wish to deregister it. Is there any way of making the 30-day pass work without deregsitration? If not, is there a way I can just purchase a Just Dance Unlimited subscription without using the 30-day pass?
    Hi folks!

    It is my understanding that you will only be able to access JDU on the primary switch as that is the one used to make purchases so the license for JDU does not transfer over to the other switch.
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  9. #9
    What? if I have two Switches I can't play JDU on both of them? this is broken and runs counter to everything else involving digital on Switch.
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  10. #10

    Cannot subscribe

    My unlimited trial worked fine but now I go to subscribe I get an error in the Eshop everytime. I have tried changing my location but nothing helps
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