1. #1

    Ubisoft Servers Not Available

    Hi everyone I recently got a new PC and tried to play "silent hunter 5" After the CD has downloaded the game it starts the "UBISOFT UPDATER" and then i get an error message saying "this service is not available" and it closes down. Can amyone advise me on what actions i can take to get this game to work ??????
    Thank's in advance, John
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  2. #2

    Ubisoft Servers Not Available

    So I recently downloaded Silent Hunter 5 off of Steam and whenever I click on the game a Ubisoft window appears and checks for updates and thena servers not available window pops up and I have no idea how to fix it
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  3. #3
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Jul 2017
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    UK
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    5,119
    Sorry for the late response.

    If you are still experiencing this issue could you please try these PC troubleshooting steps.

    If the issue persists, could you please submit a support ticket and attach your system files (dxdiag and msinfo) and our Customer Support team will investigate this further for you.
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  4. #4
    Same problem here.... I fallowed all the steps of "PC troubleshooting"... and I am still in the same problem "service is not available"... pfff thanks UBISOFT!!!!
    I followed all the steps ofI followed all the steps of
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  5. #5
    Same problem here.
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  6. #6

    Same Issue Here

    I have the same issue, 26th Jan, can't run my new game and can't contact support because submitting a ticket results in a server error and they don't replay to Facebook or messenger.

    Rubbish service, starting to wonder if they have gone bust!
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  7. #7
    I'm having the same issue with my Steam version. Have tried changing compatibility mode but the same thing happens
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  8. #8

    Same issue months later.

    I just purchased the game, and I am having the same exact problem as you. Have the update servers for this game really been down for months?
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  9. #9

    Created support case ID

    Hello,

    I have created a support case for this issue. The case ID is 11511704. Please get the update server back online!
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  10. #10

    Same problem

    So I purchased from Steam as well Dec 31st 2020 and the game tries to update, produces the error that UBISOFT service is not available and the game quits without launching. So I'm gathering from this thread there is no fix and UBISOFT is not supporting the game. Steam won't refund the money because they say it's out of their two week window. So I'm stuck having purchased a game I can't play!
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