[PC]Game just glitched out and froze some players in Dom. | Forums

[PhoenixSOS]

Huge amounts of packet loss/cancellation, characters completely frozen or glitched, but messages coming in at real time. Most of the lobby was affected at the same time. I recorded video.

https://vimeo.com/371353910

11/06/19 Early morning.

[Ubi-Ginge]

Hey PhoenixSOS

This is sometimes caused by high latency on your connection.
A good pointer to this is the upper left of your video. The red icon can point to potential packet loss whilst communicating with the servers.

Can you go through the steps listed here, especially the part about port forwarding.
Was this an isolated incident, or has it occurred since?

[PhoenixSOS]

Well to be quite frank I'm a bit annoyed, because if you had watched the video in its entirety and read the messages in it, I wasn't the only one with issues, and latencies via the menu were all stable and low. That being said, there is no issue on my end and as far as I know that was an isolated incident, however I am unable to load up for honor as of right now, I am receiving a uPlay error: Unable to launch game, product cannot be activated right now, even though it has already been activated. Nonetheless, I have open nat type and my ports are and have been forwarded.

[PhoenixSOS]

After a couple minutes of waiting, game started successfully. Queuing in duels rn, so will update after first game.

[PhoenixSOS]

First game fine.

[PhoenixSOS]

All games since have had minor issues and by minor i mean stupidly major. Opponents "lag switching"/teleporting at normal latencies with no variation and no symbols, mini rollbacks, at this point I'm gonna presume its on ubi servers since they're mostly **** anyway, but I've already cleared everything on my end anyhow.

[Ubi-Woofer]

Hey there PhoenixSOS, please accept my apologies that no further response was provided on your thread until now.

Well to be quite frank I'm a bit annoyed, because if you had watched the video in its entirety and read the messages in it, I wasn't the only one with issues, and latencies via the menu were all stable and low. That being said, there is no issue on my end and as far as I know that was an isolated incident, however I am unable to load up for honor as of right now, I am receiving a uPlay error: Unable to launch game, product cannot be activated right now, even though it has already been activated. Nonetheless, I have open nat type and my ports are and have been forwarded.

I do not believe my colleague meant to imply that the issues were exclusively on your end - rather that there were in-game indicators showing you were experiencing connectivity issues, and these would need to be addressed with troubleshooting in the first instance. It is good to know that you have an open NAT and that your ports are forwarded, as this will certainly help to optimise your connection for online play.

Since your last message in this thread, did you happen to open a support case with us for the issues you were experiencing at all? If not, could you please do so using this link and attach to your case a screenshot of your completed portforwarding so that we can verify your configuration? Our dedicated technical team will be happy to take a closer look into these issues with you there. If you wouldn't mind, do leave your reference number here in this thread for me to be able to take a look and ensure that your case reaches the right people.

All games since have had minor issues and by minor i mean stupidly major. Opponents "lag switching"/teleporting at normal latencies with no variation and no symbols, mini rollbacks, at this point I'm gonna presume its on ubi servers since they're mostly **** anyway, but I've already cleared everything on my end anyhow.

Do you have any further video clips of such behaviour, and did you report any players to us who you believed were manipulating the servers / "lag switching"?

Have you also checked with your ISP that they are not experiencing any issues with the service they are offering to you at the moment?