1. #1

    Just Dance 2020 Freezing While Saving

    Hello!
    I've been playing for few hours and I have experienced on many occasions, that whenever the game starts saving during gameplay of a song, the game freezes for a brief second, i'd say maybe 0.4 second.
    I just wanted to tell that to you guys, my friends on Nintendo Switch have experienced the same but some of them got a full on freeze of the console.
     2 people found this helpful
    Share this post

  2. #2
    UbiCovah's Avatar Ubisoft Support Staff
    Join Date
    Jun 2018
    Posts
    1,111
    Thanks for reporting! What platform are you playing on?
    Share this post

  3. #3
    littlesiha's Avatar Member
    Join Date
    Jul 2015
    Location
    USA
    Posts
    40
    I wanted to add that I've been seeing this too on PS4 but only after the patch that was released today (11/4/19.) Any time the game saves during the song, the gameplay freezes for a split second.
     2 people found this helpful
    Share this post

  4. #4
    Hello, I'm playing on Xbox One + Kinect
    Share this post

  5. #5
    Also here's a small clip,https://i.gyazo.com/2742d396a5479e94...597b6539a0.mp4
    It freezes right before it starts saving, happens every time.
    Share this post

  6. #6
    Y'all are lucky cause i don't have the option to buy on my switch
    Share this post

  7. #7
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Thanks for the video of that occurring.

    Just to confirm, please make sure you have been through the troubleshooting here for PS4 and here for Xbox One. This would be just to rule out any common causes on this occurring.

    Hinman1112,

    Where are you located? Does it show in the store, just just not have the option to purchase?
    Share this post

  8. #8
    littlesiha's Avatar Member
    Join Date
    Jul 2015
    Location
    USA
    Posts
    40
    Hi Ubi Baron!

    I tried all of the troubleshooting steps and I'm still having the issue on both Xbox One and PS4. It's a very small stutter in the game when it saves, but the audio doesn't skip, just the video. I've noticed it's not only in dances, but also in the menu and scoring screen.
     2 people found this helpful
    Share this post

  9. #9
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Thanks for getting back to us, littlesiha

    Would you be able to provide us with a video of this occurring? It doesn't need to show you dancing of course, just a clip of the Auto Save lag.
    Share this post

  10. #10
    Hello!
    As littlesiha, the problem still occurs, tried the troubleshooting steps and even reinstalled the game twice, it is still happening and it even started to sometimes lag before+after the saving.
    Here is a link to my gameclip: https://gamerdvr.com/gamer/kubasratzka/video/81360263 , you can see it here when it gets to the gold move.
    And here is a link to my a video I just uploaded to YT (Unlisted): https://youtu.be/Ib6_7CSXrGk , at 2:29, you can see it once, when there is no player detected, the game saves around one time.
    I hope this helps a little.
    Share this post