[PC]Error 7-00000004 - all day long | Forums

[eastw00tz]

Hello,

Im playing on pc and for several days Im getting Error 7-00000004.
Sometimes I even cant start Matchmaking or access orders in multiplayer menu.

The group symbol right next to the "NAT" symbol in main menu disappears, as soon as this happens I cant start Matchmaking.
And if I can start matchmaking my game disconnects after a few minutes with Error 7-00000004.

I have checked everything there is to check. Internet is fine, NAT is green, ports are all forwarded. All my other games run perfect.
Some of my Teammates have the same issue...

Please fix!

[Enwor1000]

I feel the same way. Since the start of the event I have had this problem all the time. Tonight alone I can't play For Honor since one and a half hours, because the servers crash all the time or I can't join a game. Is really annoying.

Ubisoft has to fix its servers. Please.

[Ubi-Swaggins]

Hey eastw00tz,

Have you made a ticket about this issue on our website?

If not please do so, and then try performing a traceroute to us, screenshot the result and upload it to your ticket.

[eastw00tz]

Now I did, yes.
My ID is 10052255.

You should tell me to what IP / DNS Adress you need a traceroute?!

[Ubi-Swaggins]

Hey eastw00tz,

You can do the Traceroute to Ubisoft.com and it should give the team the information that they would need to suggest further steps.

[JamesMindHere]

I got the same issue and I can't even log into the game.
This happened after the latest update.
I try the wifi, wire connection and hotspot, none of them works.
I don't have any problem in connecting to other Ubisoft games.
Also nothing change to my network setting.

[W34PONTH3YF34R]

Got the same problems after the start of the event. Error 7-00000004, sometimes it did not even load tasks and I was not able to start any game mode. In the meantime it worked (after that I did not play for a week until yesterday), but today the event is over and get the same errors and the game is unplayable again.

[Ubi-Swaggins]

Hey guys,

When you do the Traceroute, please upload the screenshot to our support website via a ticket.

[Hammelsneid]

Hi Ubi-Swaggins,

I am not having these issues but I got a desperate friend with exactly the same problems as the OP.

And what he did was everything imaginable, incuding creating a ticket and chatting with your support including screenshots of every possible tracerrouting, opening ports like crazy, restarting everything checking if the powerplug is connected etc.. He and me are long years experienced IT-User and gamer.

The result was, that it's not on Ubisoft's side and that he only can wait or play other games. His english in not that good, that's why I am writing here, because I am so desperate that he cannot play our favorite game without problems. It literally worked for years and since 6-8 weeks he always has the same problems like the OP on a daily basis, especially in the evening times. When he uses a VPN it seems to work, but that cannot be the solution and I cannot imagine that its purely a problem that has nothing to do with Ubisoft becaus this problem (attention please) ONLY occurs in For Honor.

As far as I know and assume it has something to do with his ISP in combination with UPLAY and the For Honor, because I am using cable internet from another ISP and have no problems at all like he did until 2 months ago.

You always say "open a ticket" but the end of this process seems to me "it's not our fault, we cannot help you" but from my pov it is at least for a not small part on your side, becasue (as I said) it ONLY happens with UPLAY and For Honor.

Sorry for sounding a little bit angry here, but I just want to help him and have my problem free gaming buddy back.

Thanks for reading and maybe someone could think a little bit deeper into that issue, becasue it's just frustrating like fighting a raider.

Kindest regards,
Hammelsneid

[Ubi-Ginge]

Hey Hammelsneid!
Do you have a case number so I can look into this?