Thanks, sunswimmer. Following the support direction, I already tried to disable the antivirus, Windows firewall (the only one I use) and even booted in the "clean boot", with all startup services disabled, including the Windows ones. Same symptoms. Our router is wired to both machines and it is just a standard Telus (Internet provider) router, there is nothing special about it or its settings. Half of my city has such.Originally Posted by sunswimmer Go to original post
Thank you. This was among the first things I tried - updated all the motherboard and the graphics drivers. Didn't help.Originally Posted by theDevil6 Go to original post
Eventually what helped was upgrading the computer: MB, CPU and memory. I didn't change the OS - just moved the same system SSD to the new components. GPU stayed the same as well.
Interestingly, I have since observed the same issue a few times on this (upgraded) computer, as well as on another computer (which is already pretty high end). This time it was enough to kill and restart the Division2 process. I have a feeling that the problem is that Ubi doesn't test its software on Windows 7.
Hello Agents,
Sorry to hear that you are unable to complete the patch installation. Can you please try the troubleshooting steps here?
okay guys so i download the game yesterday and got the same problem where the patch update window didnt move or update.
The solution that work for me are these:
1.-Update GPU drivers
2.-Flush DNS
3.-Set Uplay as admin
4.-Reset PC
5.- Port Forward in my router
TCP: 13000,27015,51000,55000,55002
UDP: 22000-22032
6.- Run game update patch window loaded and game crash 2 times.
7.- Run game again and now im playing.
Hope these steps help someone else to fix the patch update problem
First thing first, sorry for Necro
Now, I tested almost everything what you exposed here (uninstall-reinstall is quite limiting for me, as I had to wait 2 full days for download; the port forward? flat chance, my ISP doesn't want to give me a hand about it but I played The division before so the port "shouldn't" be an issue). as someone stated before, the game starts well but then it needs to update and it's "stuck" there (in reality the music keeps playing but there's no cursor or something and if I "lose" focus of the game -minimize, alt+tabbing- it turns black but music keeps playing).
I welcome any other tips about this issue
Sorry to hear that. Can you please delete your config folder, which should be located in this location and try again?Originally Posted by Caspramio Go to original post
%USERPROFILE%\Documents\My Games\Tom Clancy's The Division 2\
I hope it helps!
Also, I deleted your second thread as a duplicate of this one.
I solved my problem with the help of this topic:
https://www.eurogamer.net/articles/2...-meanings-5764
I hope it helps someone
Hello Glipfeed, welcome to the forums!Originally Posted by Glipfeed Go to original post
I'm glad that the issue has been resolved and thanks for sharing!