1. #1

    Can't access challenges (Ubisoft servers down?)

    Hello all,

    I recently sold my PS4 including my Rayman Legends game. I decided I needed my regular Rayman fix, so I decided to buy Rayman Legends on uPlay. However, I haven't been able to jump into the challenges part of the game, when I do a message pops up saying something along the lines of 'the Ubisoft servers are currently not available'. Not sure what it says in English, because I'm playing the Dutch version. Are the Ubisoft servers for this game down permanently?
     5 people found this helpful
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  2. #2
    UbiChrisMANG's Avatar Community Representative
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    Jun 2015
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    2,299
    Welcome to the forums! There was a server issue that has since been resolved right about the time you posted this. Go ahead and try again, and if it still doesn't work there must be another reason for the issue to pop up. If it's still not working our Support team can help you from there, you can reach them here:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  3. #3
    It's not solved.
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  4. #4
    Problem persisting for me. Has been for about 5 weeks.
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  5. #5
    UbiChrisMANG's Avatar Community Representative
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    Jun 2015
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    For those of you still experiencing this, it must not have been from the outage a couple of days ago, especially now knowing that van-dell has been experiencing this for such a long time. The best thing to do is to contact Support to see if they can resolve the issue for you. You can reach them here:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  6. #6
    Still experiencing the same problems, yeah. I opened a support ticket, let's hope they can figure this out.
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  7. #7

    my guess would be UBI has abandoned the game

    ..there are many posts about this issue everywhere.. but guess what.. UBI doesn't care.. they should have been aware of the problem for a long time now or even make a proper response on the forums.. this is really sad, i miss the daily challenges :/
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  8. #8
    UbiCovah's Avatar Ubisoft Support Staff
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    Jun 2018
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    Hey, everyone!

    Apologies for the delayed response. Everything should now be functioning normally. If you are still experiencing issues, please update us with the platform so that we can investigate further.

    Thanks
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  9. #9
    It was working but after today's daily reset, it seems to be down again. I'm not very familiar with the system as I just started playing the game but I assume that it shouldn't be down right after a reset.
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  10. #10
    Well about 30 minutes later, it started working so maybe there's a waiting period right after a reset?
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