1. #1

    Uplay+ gives me headache.. PAYMENTS!!!

    Sorry to post in here but there is no customerservice where i could talk about my issue! Well there is chat but that dude didnt help me at all...


    Well my issue is i had that trialperiod for 1€ for one month… Ok month went and i liked it cause i play alot of ubisoft games so it suits me... I had some issues with my balance so it could not take money from my creditcard and now that its fixed i cant pay that 14€ it wants me to change payment method but how can i cause thats my only method to pay.. Im not gonna do new accounts just to pay one payment…

    Well i talk to chat about my issue and he told me to unsuscribe well i cant cause its bending! then he told me that he will do it and send me link to email so i can verify my account and all went well but that dude never unsuscribed that uplay+

    Not my uplay tells me to change payment method all the time and its anoying!! i cant take uplay+ away and parently ubisoft cant eighter…

    All i want is to pay that damn 14€ and enjoy games but there is no button to pay that damn fee…..

    Also when i try to manage my orders i get unicorn picture telling me that page not found…

    this has been 3 days of headache for me allready lol why is it so darn hard to put one button there witch will try to bill creditcard again… In every comppany where i use my card has that feature...…
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  2. #2
    UbiCovah's Avatar Ubisoft Support Staff
    Join Date
    Jun 2018
    Posts
    1,111
    Apologies for the delay! If you are still experiencing issues with your subscription, please update ticket 09965039. We appreciate your patience and understanding in this matter. Thanks
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  3. #3
    Hi Still not working.404 page not found when i try to manage my sub…. Could you guys just remove that uplay+ from my account like chat guy promised to do so i could order it fresh… You guys loose alot of money by this error…. Im not onlyone who has this… Im hitting point that im not intrested enymore in this product.. i have been trying all i can and contat all instanses u guys give out. Id relly like to call someone and talk about this cause these chat guys dont know **** about this or just dont care..

    i dont have patience and undestanding enymore for this matter. Why would i update eny ticket cause lastone didnt do enything for my issue….
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  4. #4
    UbiShikallum's Avatar Community Manager
    Join Date
    Jul 2017
    Posts
    3,809
    Hey,

    The sub is cancelled on our end, can you please try the following for the website issues:

    https://support.ubi.com/en-GB/faqs/0...oubleshooting/
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