Fix your servers!!! Unable to connect for over a month | Forums

[Ubi-Raziel]

Thanks for returning to me so quickly!

I have reviewed your support case; let me just summarise my thoughts:

- The system files that we have for you are now quite out of date, would it be possible to create new files and add them to your case?
- A support agent replied to you asking for an image to show your IP address is static, can you add that too?
- You mentioned you have limited access to your network configuration due to laws, so that may restrict our troubleshooting
- You also mentioned you have tried a second router as it offers a lower latency. It is best we stick to 1 router while troubleshooting, to reduce the amount of possible factors

In conclusion, I'd like you to do the following in this order:

- Make sure you're using only 1 router
- Make sure you have a static IP and add an image of your configuration in your case
- Add new system files to your case: https://support.ubi.com/en-GB/faqs/000026442/
- Once done, provide a new image of your results when trying to traceroute to ubisoft.com

I realise I am requesting a lot of information from you and this is a lot of effort. This network configuration has some complexities, so I'd like to make sure the information I have is all up to date.

Thank you!

[Keyogi]

I'm having a similar problem, I get on for half a game then it kicks me off and I cant get back on, I tried redownloading and that gave me a whole game, but I lost a bunch of items I had before the reinstallation. Then after the second game i'm off again and it does the same thing again. im not going to keep redownloading every time just to play one game what's going on? -Central U.S.

[Ubi-Woofer]

I'm having a similar problem, I get on for half a game then it kicks me off and I cant get back on, I tried redownloading and that gave me a whole game, but I lost a bunch of items I had before the reinstallation. Then after the second game i'm off again and it does the same thing again. im not going to keep redownloading every time just to play one game what's going on? -Central U.S.

Hey Keyogi - welcome to the Ubisoft Forums!

I'm sorry to hear that you are experiencing connectivity issues in For Honor as well. Have you tried any of the troubleshooting suggestions previously made in this thread, or our basic connectivity troubleshooting steps for For Honor on PC / PlayStation 4 / Xbox One (as appropriate for your platform)?

You've also mentioned losing in-game items? Could you please specify which exact items you have lost access to?