1. #21
    I confirm , same problem here for credit card
    Me too , I got 2 mails from ubisoft, saying they are unable to charge me and to change my payment method !
    But the worst thing is that our account is still suspended and we can't play at all :/
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  2. #22
    Yep having the same problem here too.
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  3. #23
    Same deal Paypal Cash card. I have gotten ahold of someone in chat. and it was escalated. What I've found is at least with my situation the "auth" for the charge is in so the funds are no longer available to us. But Ubisoft hasn't collected yet... I'm like really? are you kidding me? In my humble, no one will listen to reason, point of view blanket all of us with a "grace period" while they sort it out. Sure they may lose some money by allowing people to play for "free" not really we already paid... but, as I pointed out to them lose this little bit of revenue and keep what is turning out to be a large number of subscribers happy. Or tick us all off to the point where we just chargeback the funds and go somewhere else, then they lose a whole lot more. After I said that I havent heard another word from them, Day 5 almost 6.
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  4. #24

    Same problem

    Does it work for you now?
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  5. #25
    Just give up and warn others, they will just keep charging while you CC is accessible to them and will not provide the service, its a scam.
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  6. #26
    Now it is happening to me, too. Card charged, money is gone from my account, but they are still saying that it is suspended. When is Ubi going to actually do something about this?
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  7. #27
    Same issue. Waiting for 1 and half month with no success. Charged 2 times, for 2 months, support says that they are working to resolve this issue, but with no success. For now, my uplay+ is cancelled but charged.
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  8. #28
    UbiCovah's Avatar Ubisoft Support Staff
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    Jun 2018
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    Hey, everyone!

    Please understand that we cannot help with this issue individually over forums. You will need to submit a ticket at support.ubi.com so that a store specialist can review the transaction. Apologies for the inconvenience.

    Thanks
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  9. #29
    Originally Posted by UbiCovah Go to original post
    Hey, everyone!

    Please understand that we cannot help with this issue individually over forums. You will need to submit a ticket at support.ubi.com so that a store specialist can review the transaction. Apologies for the inconvenience.

    Thanks
    Hi UbiCovah, Are you kidding?
    My ticket was submitted on 30th march 2020 and still isn't resolved? So if support can't handle with it, and does not giving any concrete informations I decided to search for help here. I realised that here is more chance to find help.

    Here is ticket number, you can check it if you want #11319321.

    This situation annoys me more and more
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  10. #30
    It shouldnt be a shock to anyone though. Ubisoft games are known for some bugs, just didnt know it infected their website too
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