1. #11
    Going to have to wait a month for a fix. I love being charged 3 TIMES for no service. So thats basically 45 dollars for what? for uplay plus that doesn't work.
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  2. #12
    UbiCovah's Avatar Ubisoft Support Staff
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    Jun 2018
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    Originally Posted by AlmightyDEX_ Go to original post
    Hi, so with this trial thing I signed up and wanted to give it a shot, so I used my PayPal that is linked with a card that has no money, of course as normal, it tries to charge the card and card has no funds, so payment is denied and subscription is suspended, but I like the idea of uplay+ so I use my actual card and make the payment and it said success and I got the SMS from bank that the card was charged but my account still says "Status: Suspended" and it tells me to update my payment details which I already did and got charged for, please help.
    Hey, AlmightyDEX_! Thanks for the update. If you continue to experience issues, please create a ticket at support.ubi.com so that a store specialist can review your subscription.However, everything does appear to be active now.
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  3. #13
    I had this exact issue. It took my money but now it still says suspended. I have uninstalled Uplay, Logged out and in, rebooted my computer and nothing. Unbelievable.
     1 people found this helpful
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  4. #14
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    7,553
    We're sorry to hear that, Kologaa.

    If this is still occurring, please speak with the Support Team through the link in our last post.

    We have passed an issue with the Uplay+ subscription showing as suspended on to the Upla+ team, to be looked into.
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  5. #15
    Same here
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  6. #16
    Same thing with me, AlmightyDEX_! ,except using paypal.... and Kologaa I've done the same as well. Why is this even an issue? And to think I thought uplay was better than EA's Premier.. but I'm starting to think otherwise now....
     1 people found this helpful
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  7. #17
    I ve never had problem with EA origin access Premier or Basic , it worked perfectly for me since the begining of the service.
    Uplay+ is the complete opposite
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  8. #18
    Originally Posted by UbiCovah Go to original post
    Hey, AlmightyDEX_! Thanks for the update. If you continue to experience issues, please create a ticket at support.ubi.com so that a store specialist can review your subscription.However, everything does appear to be active now.
    Even when we submit tickets over 48 hours ago nothing changes even though you have taken our money
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  9. #19

    :(

    payment taken yesterday but account still suspended. spoken to the support team but told its being looked into. what sort of time scale are we talking here and is it refundable.
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  10. #20
    Checked my bank acount, money is still reserved for ubisoft since 5th october. I got 2 mails from them, one on 9th oct, second on 11th oct, saying they are unable to charge me and to change my payment method. Good thing is this is the only card i use and only had 20€on it, btw when you try to change payment method they charge you, 0,010 € lol
    Their payment system is totaly wrecked
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