1. #1

    Why is my subscription not active?

    I recently subscribed to ubisoft+ and the payment went through as shown on my banking app but nothing has taken effect on uplay or the ubisoft site? Can I get a refund or are you going to just rob me like this?
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  2. #2
    i have the same problem idk if we get scammed or what
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  3. #3
    Anuszahid's Avatar Junior Member
    Join Date
    Apr 2021
    Location
    Netherland
    Posts
    2
    I also have same problem. My subscription is still pending
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  4. #4
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Posts
    6,895
    Hello there,

    Sorry to hear that your subscription hasn't been activated and apologies for the delayed reply.

    If this problem persists, feel free to create a ticket on our support page.

    You can also contact us via social media: Facebook or Twitter.

    Our team will be more than happy to assist you with this issue. If you have any additional questions, please let us know.
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  5. #5
    DId anyone get a fix for this?
    I see this same automated like response on other complaints of similar problems.
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  6. #6
    oh goody so i am not the only one who got scammed lol
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  7. #7
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,971
    If you're experiencing issues with your subscription, can you please reach out to us directly so we can look deeper into this.
    You can contact us directly in the following ways -
    Support Site
    Facebook PM
    Twitter DM
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