Originally Posted by
dren003
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Here is the email correspondes: This sucks a lot. How come they cant do refund on purchases not used because of a problem on UBISOFTs side?
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KristinR @Ubisoft Support wrote: 09/10/2019 @ 14:57
Hi dren003,
Thank you for contacting Ubisoft Support.
Allow me to start by apologising for the time it has taken to get back to you on this ticket.
I understand you would like a refund for the songs you have not received. This is due to the online game servers being down.
Sadly we are unable to refund any in-game purchases.
Should you have any other questions or issues feel free to contact us again and we will be happy to assist you.
Best regards,
Kristin
Ubisoft Support
You wrote: 04/10/2019 @ 10:07
I am a little frustrated now. Can you guys please help me? I just want my money back for in game purchased that I am not able to used. I have paid to unlock songs in just dance but nothing happened. I thought that the first payment didnt actually registered since all the songs are still locked. Tried it 2nd time to no avail.