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Junior Member
Just Dance 2019, nothing happen after "Retrieving Online Information, Please Wait"
Hello - I recently registered for a 30 day trial of Just Dance Unlimited at the halfway of the month last month, and everything was working fine. Last week, I purchased a new Nintendo Switch and transferred all of my games and save data to the new device. I open Just Dance 2019 few days for the first time on the new device, and it apparently did not link my Ubisoft account, so now it prompts me to subscribe again to the 30 day trial as if I never registered previously. (But then after few songs I played, it says "Welcome back, thanks again for linking your Ubisoft Account! Now you can unlock your 30 day free trial of Just Dance Unlimited, and increase your song list by more than 400!" There is a selection to "Unlock Now" that I select, in hopes that I'll get access to the trial, but when I select "Unlock", it goes to the "retrieving online information. Please Wait" message, as if the game is processing my request, but then it resets and goes to my Just Dance home page. It does not proceed to registering me. So I am physically unable to register for the trial at all. I can't find on my Ubisoft profile anywhere that shows I registered for a trial (although I did on 9/18), it shows on Nintendo eshop but now, I also subscribe for 1 month and paid it even if the trial is ongoing, but the same I cannot unlock the songs for Just Dance Unlimited. Please advise. Thanks. Nintendo Switch was also the platform I used originally. And it is Just Dance 2019.
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Ubisoft Support Staff EMEA
Hi Oshopeepipupu,
Apologies for our delayed response on this, we're sorry that's been occurring.
For assistance with this, if you haven't already, please speak with the Support Team through our channels here:
Thank you