1. #1

    Unlimited 2019 - Wii U - impossible to buy subscription

    Greetings,

    I have bought few weeks ago to my Nintendo Wii U Just Dance 2019.
    After the 30 day trial of the Unlimited version, I am unable to purchase the Unlimited version. I have contacted Ubisoft customer service, Nintendo customer service and nobody could make a difference. I has been adviced to write here.
    When I try to purchase the unlimited version and got to Nintendo eshop I get the following error message - "There is no information available for this software title”. If I try to search for it at the Nintendo shop, I cannot find it. We are communicating for around a month already.

    It is also impossible to buy a code online anywhere for Nintendo Wii U, so I could redeem at the game
    Could you please advise where to buy? I primary bought the game for the Unlimited version.

    Thank you in advance
    Alex
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  2. #2
    Rob-Gamer's Avatar Junior Member
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    Same here, seems to of been removed from the Wii U e-shop as can't find on store page either :/ hopefully be a response about this soon.
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  3. #3
    I already lost hope.
    Whats funny, I received yesterday email advertising the Unlimited which I cannot buy
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  4. #4
    Rob-Gamer's Avatar Junior Member
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    Same here tbh, contacted Ubisoft support recently too about it and they have not replied as of yet either. lol that's so misleading. Seems like they have stopped support for Wii U as even World Dance Floor too has been disconnected from main cross-platform server (only has a few players on, whilst on other platforms, it still has many playing on it) and even though it was said to be passed on to the developers, it's yet to be resolved either. Can only really see this Unlimited issue being to do with them adding Just Dance 2020 content on Unlimited recently towards the release of 2020 for limited time and with 2020 not releasing on Wii U this time round, could be why it has been taken off.
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  5. #5
    I got reply from the customer service that they I should first contact customer service of Nitendo, they told wrote me to contact the one of Ubisoft. After that Ubisoft wrote me that they dont know and I should write here as the game developers come here.
    It was possible to have the 30 day trial of the unlimited, so obviously its working and I bought the game to have maily the unlimited version.Thats really crazy
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  6. #6
    Rob-Gamer's Avatar Junior Member
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    Oh right I see, yeah that is strange how the trial works and gives you access to the songs yet once that runs out you can't renew it they replied to me recently too saying that many players reported saying they were unable to link their accounts on Switch causing issues with Unlimited so I replied saying I do use this same account on Switch but my current issue is on WIi U and they then replied saying about membership is only linked to the platform you have it on and that Just Dance Unlimited is available worldwide and can be purchased from PSN Store, Nintendo e-shop,Xbox Live,Steam and Ubisoft Store and not available for PS3, Xbox 360 and Wii so would seem they they are only supporting the newer gen consoles now.
    Though even on the recent Just Dance Unlimited trailer they released, it shows Wii U on available platforms which is misleading really considering can no longer renew it on that now would seem, I know for 2020 they are not releasing it for Wii U this time round (only Wii original) so I'll be getting 2020 on Switch so hopefully will be able to activate it on that.
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  7. #7
    I really do not like to support a company that doesnt care about current players.

    Both Nintendo and Ubisoft doesnt know how to solve it. Its been already several months. Thats really crazy
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  8. #8
    UbiCovah's Avatar Ubisoft Support Staff
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    The Just Dance Unlimited streaming services are available worldwide and can be purchased from the PSN Store, Nintendo e-shop, Xbox Live, Steam and Ubisoft Store.

    Unfortunately, Just Dance Unlimited is not available for PS3, Xbox 360 or Wii. You can find details here. Apologies for any confusion.
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  9. #9
    Thank you for clarification.

    Its sad that the customer service doesnt know about it.

    All the best
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  10. #10
    thanks for your response, but this doesn't solve our problem.

    let me clearify:
    as you can see in your response, unlimited should be available for Wii U, which has been true until few weeks ago. Now many regions (i.e. germany) can't buy unlimited in nintendo e-shop because the "unlimited article" apparently has been removed by ubisoft.
    Many of us, including me, would love to give you money but can't. we would really appreciate if you could add it back to e-shop.

    Thank You
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