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  1. #1

    AMD RX 5700 XT Crashing Atlantis / Elysium Chapter 1

    Firstly, do not move this thread to support.

    I want this addressed here and now so I know if I need to charge back the DLC as I've yet to be able to play it for even a minute without it crashing on my flagship GPU.

    There is a final update coming in October, will the AMD RX 5700 XT crashing be addressed in this patch, or are you not planning on fixing it. It's not currently listed in the known issues category, however per support:

    "We forwarded this issue to our development teams.
    They were able to reproduce the issue and are working now on a solution.

    The issue will be addressed in a future Title Update.
    For further information, I would like to suggest you to keep checking our offical forums for any updates on that issue:"

    I would like a developer response please. This is an AMD flagship card, and with an AMD splash screen on your game, this should work. If you plan on fixing it, please add it to the known issues stickied post on the steam and ubisoft forums. There are hundreds of us with this card waiting on a fix.

    Thank you,
    All AMD RX 5700 XT users
     10 people found this helpful
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  2. #2
    Ubi-Swaggins's Avatar Community Manager
    Join Date
    Nov 2017
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    7,058
    Hey xXmartinoliXx,

    I am sorry to see you have encountered this issue.

    This issue has been reported up to the dev team and they have are hard at work on a fix.

    The fix is planned for an upcoming title update, but at this time, we do not have the specific date or an ETA for this update to drop.

    I can appreciate that it is frustrating that this is happening, but aside from letting you know that this issue has been reported and the team are working on it, there is nothing further we can tell you.

    Once we have more information on the patch and when it is dropping, we will communicate it.

    Thank you for your understanding.
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  3. #3

    have waited over two months

    How long can a fix take?
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  4. #4
    Any news about a fix for this? I've been waiting and nothing with last patch
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  5. #5
    UbiShikallum's Avatar Community Manager
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    Jul 2017
    Posts
    3,809
    Hey,

    Thanks for getting back in touch, we are looking into this again as we speak, I don't have an update just yet
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  6. #6
    Same here, I just buy DLC and I can't play it.

    I have RX 5700 XT
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  7. #7
    Same problem here with RX 5700 non XT
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  8. #8
    When it will be fixed?
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  9. #9
    Yeah I've been wondering the same thing, I've been following a thread on amd that has been going on since September you'd think by now that with ubisoft and amd being partners and all that, that the issue would have been fixed by now, but amd seems more focused on 1-3 fps improvements then fixing real problems like the constant black screen problems and blue screens a lot of users have been experiencing after update 19.7.5.

    Edit: I don't mean to be rude to amd or ubisoft i know how hard updating and creating new code can be like but for some people to pay 450 for a GPU and game this really is an annoying situation.
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  10. #10
    Originally Posted by Ubi-Swaggins Go to original post
    Hey xXmartinoliXx,

    I am sorry to see you have encountered this issue.

    This issue has been reported up to the dev team and they have are hard at work on a fix.

    The fix is planned for an upcoming title update, but at this time, we do not have the specific date or an ETA for this update to drop.

    I can appreciate that it is frustrating that this is happening, but aside from letting you know that this issue has been reported and the team are working on it, there is nothing further we can tell you.

    Once we have more information on the patch and when it is dropping, we will communicate it.

    Thank you for your understanding.
    I find it hard to believe any work is being done. It has been since July that 5700xt was released and no patch yet for one DLC . All others work fine. Feel let down and this will sway what games I purchase in future.
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