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  1. #11
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Other common issues

    Where can I find the known issues list?
    A list of known issues can be found here.

    Stuck on the Language selection screen with a loading symbol.
    Please note that the symbol is actually your cursor and you will need to use your thumbstick to navigate down to the NEXT button to continue.

    What can I do if my character gets stuck?
    As a workaround, please try fast travelling to free your character.

    Why have I not received my reward for reaching Level 5 in Ghost War?
    We are investigating this issue. To receive your Binoculars reward, please progress to Level 5 in the campaign. This should unlock the reward.

    What can I do if my character is no longer able to shoulder swap grenade launchers?
    As a workaround, try fast travelling to a different location or restarting the game. This should resolve the issue.

    If you need further assistance, please click here!

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  2. #12
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Still need assistance?

    If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
    • An example of a good title: Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting?
    5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.


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  3. #13
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contacting Ubisoft Support

    Information on contacting Ubisoft Support can be found below:

    Social media
    Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

    Ticketing system


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