1. #1
    ubi--unicorn's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Help us help you!

    Hello, and welcome to Ghost Recon Breakpoint PS4 support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay
    Frequently asked questions
    Cheating and banning

    Content and in-game purchases
    Editions of Ghost Recon Breakpoint
    Content of Year 1 pass
    About in-game purchases
    Missing content

    Troubleshooting and other issues
    List of error codes
    Connection troubleshooting
    PS4 troubleshooting
    Other common issues

    If you need further assistance, please click here!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Frequently asked questions
    Below you will find some of the frequently asked questions for Ghost Recon Breakpoint.

    Will any of my progression or unlocked equipment pass over from the Beta into the full game?
    To ensure that all players start the game on the same level and enjoy a fair gaming experience, the progress achieved during the Beta will not transfer to the live server.

    What accessibility features are available?
    Please check out this article on the available accessibility features!

    How are my save games handled in Ghost Recon Breakpoint?
    The three available saved games can be created, loaded and deleted via the Main menu of Ghost Recon Breakpoint. After launching the game for the first time, you will begin a new game straight after character creation and the configuration of some settings. Your progression will be automatically saved in the first save slot. For information on creating a new game, loading another game, and deleting a save click here!

    Where are the save files for the game located?
    Settings > Application Saved Data Management > Saved Data in System Storage > Ghost Recon Breakpoint

    How can I retry a mission?
    To retry a failed mission:
    • Go to the objectives board
    • Locate the folder containing the mission. If your mission is still pinned, highlighting it will tell you which folder.
    • Hover the mission, and press retry. Note: retrying a mission means you will have to reload the game world.


    What should I know about the Faction Pass in Ghost Recon breakpoint?
    Faction Pass is a free pass that will include several exclusive rewards. The intention is to reward players for playing the game! Please check out this FAQ about faction pass for in-depth information!

    How can I customize my character?
    Besides your body type and skin tone, you can change almost any aspect of your character's appearance in the customize tab. For further information on customization, click here!

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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Cheating and banning

    Code of conduct
    The code of conduct for Ghost Recon Breakpoint can be found here.

    Is there Anti-Cheat?
    Yes. Ghost Recon Breakpoint includes an anti-cheat solution because we strongly believe in providing a fair and welcoming environment to everyone.

    How can I report a player?
    Please check out this FAQ on reporting a player.

    Can I mute a player?
    Yes! Please check out our FAQ on muting players.

    I've been banned, can I appeal?
    To submit an appeal, please open a support ticket.

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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Editions of Ghost Recon Breakpoint

    Standard Edition
    • Ghost Recon Breakpoint (Game)

    Gold Edition
    • Ghost Recon Breakpoint (Game)
    • Year 1 Pass
    • Play Early

    Ultimate Edition
    • Ghost Recon Breakpoint (Game)
    • Year 1 Pass
    • Play Early
    • Ultimate Pack (Survivor Pack, Sacred Land Pack, Off-Road Pack)

    Wolves Collector's Edition
    • Ghost Recon Breakpoint (Game)
    • Year 1 Pass
    • Play Early
    • Ultimate Pack (Survivor Pack, Sacred Land Pack, Off-Road Pack)
    • Ubicollectibles figurine - Cole D. Walker (24cm high)
    • Exclusive Steelbook
    • Walker's Dog Tag
    • Waterproof map
    • Confidential file with three litographs
    • Selected game soundtrack
    • Premium collector's box


    If you are missing content, please check out the post on missing content here!

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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Content of year 1 pass

    7-Day Early Access to 3 Classes
    • One week early access to the three new classes and instant unlock.

    Special Operations Forces Pack
    • Scorpio Scout | Quiet Blueprint
    • 1400 Skell Credits to craft the blueprint once at Maria’s shop
    • Covered ACH
    • Crye G3 Combat Pants
    • Cross Draw Vest

    Siren's Call mission
    • Available at release.

    Deep State and Transcendence adventures
    • Access to the two Year 1 adventures and their rewards (non-owners can be invited to play the entire mission).


    If you are missing content, please check out the post on missing content here!

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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    About in-game purchases

    What are Ghost Coins and how can they be used?
    Ghost Coins are the premium currency in Ghost Recon Breakpoint. They can be used to acquire cosmetic items in the Store menu. Your Ghost Coins and items purchased in the Store are shared across all your save slots on the same platform.

    How can I confirm if the Ghost Coins I purchased have been added to the game?
    If you purchase Ghost Coins from the in-game Store, your balance will be updated by the amount you purchased and the Coins will be available to you. This shouldn't take more than a couple of seconds, but if it's not the case, please make sure that the transaction went through in the transaction history of your system by following these steps.

    How can I unlock items in the in-game Store?
    To unlock items, head to the in-game Store by selecting the option from the main menu, or by navigating to the Store tab from the pause menu. Items you obtain from the Store are shared across all your save slots.

    If you are missing content, please check out the post on missing content here!

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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Missing content

    If you are missing content, please follow these steps:

    1) Make sure you redeemed your content in the correct place. For pre-order content, please click here. For all other content, click here.

    2) If the items are missing in-game, please check if you may need to download and install them manually. You can make sure you own a specific piece of extra content by following the steps in this FAQ.

    3) Double check if the items are available to you in-game.


    Am I able to share my purchased additional content with other users on consoles?
    Bonus content, such as the Year Pass or any Unlockable Content Packs (ULCs), is not eligible for content sharing and is only available on the specific account on which it has been activated.

    If you are still missing content, please create a ticket with the following information:
    • What edition did you purchase?
    • Which pack or bonus content did you redeem?
    • What content exactly is missing?
    • Screenshots of the missing content
    • Proof of purchase
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  8. #8
    ubi--unicorn's Avatar Ubisoft Support Staff
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    List of error codes

    ARGYLL-00052, ARGYLL-00054
    This error means that the connection to the servers times out or that the connection to the server has been lost. We recommend connection troubleshooting.

    MOUNTAIN-0001D, MOUNTAIN-00016, SILENT-50001
    This means there is an ongoing issue with our online services. You can find degradation or outage information on our Ubisoft Support Facebook or Twitter.

    SMUGGLER-00100, SMUGGLER-00105 or SMUGGLER-00106
    These error codes mean that the connection to the server has been lost. We recommend connection troubleshooting.

    MOUNTAIN-00800
    This error usually means that you are not eligible for the early access. Further details on timings can be found here. However, we are investigating an issue where players who are supposed to have access are getting this error. In the meantime, double check you have activated the key for your year 1 pass. If you have activated this, please try connection troubleshooting.

    MOUNTAIN-207
    This error means that you have been banned.

    WHALERS-00107
    This error means that there is a maintenance. You can find maintenance notifications on our Ubisoft Support Facebook or Twitter.

    WHALERS-00106
    This means there is an ongoing issue with Ubisoft Services. You can find degradation or outage information on our Ubisoft Support Facebook or Twitter.

    SILENT-1000B
    This error means that the connection to the servers times out. Please try connection troubleshooting.

    For all other errors, please follow connection troubleshooting.

    If you need further assistance, please click here!

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  9. #9
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Connection troubleshooting
    If you are having issues with your connection to Ghost Recon Breakpoint, please try the following troubleshooting steps.

    1. Reset your network hardware
    Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:
    • Shut down all computers/consoles connected to your modem and/or router.
    • Power down and unplug the modem and/or router.
    • Wait 60 seconds.
    • Plug in and turn on the modem and/or router
    This will power cycle your modem or router.

    2. Rebuild your PS4's database
    • Turn off the PS4.
    • Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
    • Connect the DualShock controller with a USB cable.
    • Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
    • Select option "5. Rebuild Database" and press X.
    • "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
    • Allow the database to rebuild. Afterwards the console will return to the sign-in screen.


    3. Enable UPnP
    Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

    4. Port Forwarding
    Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
    The ports needed for Ghost Recon Breakpoint are:
    TCP: 80, 443
    UDP: 3658, 4000-4050, 9103

    5. Place the console into the DMZ
    Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

    6. External restrictions
    There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

    If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. If you create a forum post, please include this ticket number. For information on creating a forum post click here!

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  10. #10
    ubi--unicorn's Avatar Ubisoft Support Staff
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    General PS4 Troubleshooting
    If you are experiencing crashes, performance issues, or any other issues on Ghost Recon Breakpoint, please try the following steps:

    1. Make sure your system is up to date
    To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

    2. Power cycle your PS4
    Try power cycling your PS4 as a first step.
    • Turn off the PS4.
    • Disconnect the power cable.
    • Wait 1 minute.
    • Reconnect the power cable and restart the console.

    3. Rebuild your PS4's database
    Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.
    • Turn off the PS4.
    • Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
    • Connect the DualShock controller with a USB cable.
    • Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
    • Select option "5. Rebuild Database" and press X.
    • "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
    • Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

    4. Restoring Licenses
    If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.
    • On the PlayStation Dashboard, select Settings
    • Select Playstation Network/Account Management
    • Choose the option to Restore Licenses
    • Select Restore

    5. Reinstalling the game files
    If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
    If the game is visible on the PlayStation home screen:
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.
    You can also complete this, by following these steps:
    • Scroll to the right to locate the Library.
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.
    Please note, this will not affect your save data.

    If you need further assistance, please click here!

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