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  1. #1

    Paid for the Ultimate package game but no pre-load available

    Paid for the ultimate pack with 20% discount through Ubisoft store. Payment confirmed yet no game title in Uplay.
    Paid for the same pack for my wife through Ubisoft store and she has the title to pre load. WTF
    Sent in a support ticket with all the information
    Pull you fingers out not impressed. If I can't get the early access on time I want a refund
     2 people found this helpful
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  2. #2
    Have the same issue. I purchased the game through the uplay app using paypal and got a receipt for it but no key or anything showing i had the game on the app. I spoke to live chat and he/she said it might be due to delays etc but this has never happened on any game i have brought in the past. Hope they resolve it soon so i can pre-load the game ready for release otherwise i will have to report it to paypal for a refund.
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  3. #3
    Sorry to hear the problem. In my Uplay Screen the game shows purchased and has a prompt button for the PreDownload. I just finished it half an hour ago. Something like 40 gigs. Hope you both searched around completely. I pre purchased a couple weeks ago before the closed beta offering. Just a "regular" digital purchase package.
    Good Luck with it and keep us posted.
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  4. #4
    Sadly after five and half hours since i purchased the game i have still heard nothing or received nothing from ubisoft about my issue.
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  5. #5
    Have a same problem...
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  6. #6
    I bought the game around 5pm today, first attempt failed using the App so went to the website. Purchase went through, I have an order receipt in my account but no preload option, no game option in my Uplay.
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  7. #7
    Отлично работает сервис UBI - люди могут купить продукт, а играть - ни-ни-ни...
    Oh... Maybe it will be better, if I will cancel order and request refund?..
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  8. #8
    Same i have no game in my uplay still and no reply after submitting my case. Only option is to either wait for any sort of reply or to contact paypal and request my money be returned due to no product. Wouldn't mind waiting etc but when you have paid £92 for early access only to not even start the game when released you kinda get abit angry.
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  9. #9
    Pre-ordered Sept 10th, shows up in my purchase history but nothing shows up in game library. What a joke. Ticket in with no reply.
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  10. #10
    UbiCovah's Avatar Ubisoft Support Staff
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    Jun 2018
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    Originally Posted by cnpopo Go to original post
    Pre-ordered Sept 10th, shows up in my purchase history but nothing shows up in game library. What a joke. Ticket in with no reply.
    Hey, cnpopo! Sorry to hear that you have not yet received any information about your preorder. I have updated your case so that it gets routed appropriately. Please make sure to attach a screenshot of the purchase history with proof of purchase on your ticket to expedite the process. Apologies for the inconvenience.
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