1. #1

    Unable to Register for Just Dance Unlimited 30 Day trial

    Hello - I recently registered for a 30 day trial of Just Dance Unlimited at the beginning of the month, and everything was working fine. Last week, I purchased a new Nintendo Switch and transferred all of my games and save data to the new device. I open Just Dance 2019 today for the first time on the new device, and it apparently did not link my Ubisoft account, so now it prompts me to subscribe again to the 30 day trial as if I never registered previously. So I tried to re-register anyways in hopes that I'll get access to the trial, but when I select "Unlock", it goes to the "retrieving online information. Please Wait" message, as if the game is processing my request, but then it resets and goes to my Just Dance home page. It does not proceed to registering me. So I am physically unable to register for the trial at all. I can't find on my Ubisoft profile anywhere that shows I registered for a trial (although I did on 9/4) although it should be there and am concerned that this will autorenew and I'll be charged for a full subscription without my consent. Please advise. Thanks.
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  2. #2
    Ubi-Swaggins's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    7,058
    Hey bsimo2213,

    I am sorry to hear that you are having issues with Unlimited.

    You mention that you moved to Switch, what platform did you originally have Unlimited on?
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  3. #3
    Same problem, mine is Nintendo switch as the original platform, and transfer account to new Nintendo switch. I even subscribed for another 1 month even if the free trial is until October 18, thought maybe it is because of its unique console number or something, but still the just dance unlimited catalogs are locked . It says "retrieving online information, please wait'' after the pop up that says press a to unlock the songs, then return to previous page and just dance unlimited songs are still locked. I have the just dance 2019.
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  4. #4

    Ughhhh

    Has anyone found a solution?? This is so frustrating
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  5. #5
    Alguien me ayuda porque en PS4 cuando quiero poner la prueba gratis de 30 dias me sale no se puede mostrar este contenido vincule cuenta de ubisoft y todo pero todas me salen en unlimited y pongo para suscribirme pero me sale eso
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  6. #6
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hey nelsonnarp

    Unfortunately our support staff are only able to provide assistance in English on the forums. If you are able to provide a translation of this, then we can take a look at it for you.

    Alternatively there may be another user here who can help you or you can speak with our Support team through the contact site here where we will be able to direct your case to the correct regional team.
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