You know this is really ridiculous, exactly what investigation needs to be done by your Ubisoft store team? The man purchased credits, didn't receive them, proved it with a screen
shot and the "team" has to do an investigation? what a load of double talk garbage. The only thing needing "investigating" now is what illiteracy tests your "team" failed to not understand
giving a refund or the credits as quickly as you took his money!!!
i know right.Originally Posted by DuskDragon56496 Go to original post
And still still they asking me for feedback in redagrds of the repley they sent me, saying they aim to have the best customer service on the market. I just really want the helix credits to appear finally in th egame, so i can enjoy that myrmidon pack in game. Its crazy that it needs an investigation in the 1st place, as they clearly received my money, how hard can this be?![]()
Well if that's what they're aiming for they've been missing the mark by a country mile. I've had my own set of problems with their so called customer service, which could
be more aptly titled. "The "FF" customer disservice, meaning hope you get frustrated and forget that they took your money.A multi million dollar company like Ubisoft has no reason
to be this lax with peoples money, and it can only be assumed it's deliberate, especially when you've presented clear evidence they're in the wrong.When you purchase something from
them your money is taken in seconds, which means it can be returned in the same amount of time, there's just no excuse for that kind of narcissistic behavior in a company!
Originally Posted by DuskDragon56496 Go to original post
2 weeks later still havent received my helix credits nor did i get an answer regarding their further investigation work.. such a crap service.
Hey Asgardian02,
I am sorry to hear your issue is still ongoing.
I checked the status on your ticket and can see it has been escalated.
Once the team has completed your case, they will get back to you via e-mail.
We cannot provide a time-frame for your case to be resolved as we cannot speak for the teams workload.
it has been escalated last week. I just fail to understand why it takes so long just to give me my credits especially now that everything is on sale as well. Would totally sux if when i finally get my credits the sale is gone too.Originally Posted by Ubi-Swaggins Go to original post
Thnx for letting me know something at least. But lets be honest here, this really takes too long dont you agree?
Agreed. I have an issue with one of my dead cultists STILL appearing as alive, even after the update that "fixed" this issue, and all I have been told is the information was passed to their development team or whatever, but it isn't even listed as a "known issue" on the forum so I don't know if anyone is actually looking into it or not. I provided my save file and everything, but all I've been told is that there is nothing they can do. I don't understand why since it's their game, why can't they issue a patch or give me the quest back to redo or whatever? If I don't get that issue fixed, my only option is to go back to an older save before I killed this cultist, which means dropping from level 92 back down to level 66 because that's when I killed her! That's almost 1/3 of my gameplay, in the trash, and they don't care.
Anytime I have had an issue with a Ubisoft game or their online store (don't even get me started on the Ubisoft online store, ugh!), the responses are mostly useless.. They rarely give any help or solution, and basically always end up saying there is nothing they can do. I love Ubisoft games, they have so many of my favorite series like Far Cry, Assassin's Creed, Watch Dogs, Splinter Cell, and AC Odyssey in particular is my all time favorite game at this point, but their customer service and support? So bad.
and you think a delay of over 2 weeks for such a simple matter is acceptable. Seriously. meanwhile you have my money and i havent gotten what i paid for. Now there is a nice discount on all items and i still havent received my creditsOriginally Posted by Ubi-Swaggins Go to original postI provided you guys with a proof of payment of my payment which in case should be easy to find, so why not solve this issue like right away
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