1. #31
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Originally Posted by lord_bearen Go to original post
    Its incredibly frustrating that they dont even respond to supporttickets, I have since they started with this free trial (20+ days ago) not had an answer for 14 days, and its default that they see the ticket as resolved after 4 days, that means I have gotten an email to update my ticket every 4 days... and that pisses me off, its by all means insanely unprofessional.

    I hope they catch up to everyone and everything and then do some explaining, because right now its like a kindergarden where everybody is sick and nobody tells why.
    I have checked your support ticket and I can see that you have received responses but there was a delayed response at one point for 13 days in which Customer Support have apologised for. This will have been due to the high volume of contacts we have received.

    The support ticket will automatically close after 4 days if Customer Support have replied to you and you do not reply back within those 4 days.

    As I have mentioned previously in other threads, we can understand your frustration. Unfortunately there are still ongoing issues which are still being investigated, however we have no further updates to provide at this time and we can only advise you to keep checking the known issues list for updates on those issues.
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  2. #32

    tfw still cnat play

    i still have subscription expired bug x(
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  3. #33
    occono's Avatar Junior Member
    Join Date
    Sep 2016
    Posts
    20
    Maybe it depends on if you already cancelled it in advance or not?

    Or if you used a credit card and not Paypal
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  4. #34
    It's not fair, its been 24 days and I still havent got my issue resolved and they didn't even offer me a month free.
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  5. #35
    I asked them to give me a 1 month free and they cancelled my subscription and they tell me that oh you were never subscribed wow, WHAT ****ING SCAMMMM
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  6. #36
    I'm tried to subscribe every day. All positions: Google/Firefox/Edge - Credit Card/Paypal - launcher/online store. Any combination - "You are in a wrong store" - all I got. They automatically closed my ticket. Simply - I do not know, what to question more from this chatbot.
    So free trial is about to end, no extra month. What do you think - will I subscribe even when all issues will be solved? Definitely - no.
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  7. #37
    4 days left and still nothing, no service fix, no extra month for those are trying everyday either subscribe or play despite being active, nothing. Ignorance and silence at its best. And they await some of us to pay 14,99$ for this. I think I am gonna return in November if I return at all. Ubisoft dropped harder than a bass beat. They damaged their image, how am I gonna entrust them with my money after this? They are acting like they do not want them at all. OMG!
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  8. #38
    A lot of people are having problems and will not get the extra month.
    I was able to get after a week, but I had luck I guess.
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  9. #39
    i also had 404 error for 5 days from 3rd September till 8th Septenber. Tried many different cards, different addresses, Uplay client, browsers, etc. Only on September 8th it worked. So i lost 5 days.
    Wrote to Ubi support. They answer every day how they understand me, but they still doesn't have a solution. No extra month, no extra 5 days, nothing.
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  10. #40
    Originally Posted by Uzvar_Belarus Go to original post
    i also had 404 error for 5 days from 3rd September till 8th Septenber. Tried many different cards, different addresses, Uplay client, browsers, etc. Only on September 8th it worked. So i lost 5 days.
    Wrote to Ubi support. They answer every day how they understand me, but they still doesn't have a solution. No extra month, no extra 5 days, nothing.
    Originally Posted by maltseh Go to original post
    4 days left and still nothing, no service fix, no extra month for those are trying everyday either subscribe or play despite being active, nothing. Ignorance and silence at its best. And they await some of us to pay 14,99$ for this. I think I am gonna return in November if I return at all. Ubisoft dropped harder than a bass beat. They damaged their image, how am I gonna entrust them with my money after this? They are acting like they do not want them at all. OMG!
    Originally Posted by korleonich Go to original post
    I'm tried to subscribe every day. All positions: Google/Firefox/Edge - Credit Card/Paypal - launcher/online store. Any combination - "You are in a wrong store" - all I got. They automatically closed my ticket. Simply - I do not know, what to question more from this chatbot.
    So free trial is about to end, no extra month. What do you think - will I subscribe even when all issues will be solved? Definitely - no.
    From the 3rd to the 30th, No access what a ****ing joke like what the actual *** Ubi can you guys even make a properly working service. I got no extension abut instead i Got
    1. Copy paste responses from the Ubi form guys
    2 **** support from customer support
    3. a compromised debit card
    4. lots of frustration and disappointment

    i saw other posts where they said they were not gonna give extensions. well Ubi you guys ****ing blew it i was gonna subscribe if i had access to try the service. No extension on the trial then im not wasting $15 a month on a ****ty service that doesn't work. I mont gonna give you guys money for breakpoint either. **** you ub, im done with this service.
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