1. #1

    Game Crush in Trials of the Keeper Quest

    Hi admin. i was playing the game without any problem but today when i entered Atlantis - Trial of the keeper quest. im getting crush error in cinematic video or after video. What should i do idk. My graphic card is RX 5700 XT btw. I saw somebodies got same problem also. Thanks.
    Share this post

  2. #2
    same. gtx 970 , latest drivers. all updates
     1 people found this helpful
    Share this post

  3. #3
    Look in your Windows update history for an update with KB4515384 (Sept. 10) and uninstall it

    It seems to be affecting a lot of games ......
     1 people found this helpful
    Share this post

  4. #4
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    3,724
    Originally Posted by thearkenstone13 Go to original post
    Hi admin. i was playing the game without any problem but today when i entered Atlantis - Trial of the keeper quest. im getting crush error in cinematic video or after video. What should i do idk. My graphic card is RX 5700 XT btw. I saw somebodies got same problem also. Thanks.
    I can confirm this is a known issue and it will be fixed with the next game update.

    It will be announced on the official Twitter page and website:

    Twitter - https://twitter.com/assassinscreed
    Website - https://assassinscreed.ubisoft.com/g...s/news-updates

    I apologise for the inconvenience caused.
     1 people found this helpful
    Share this post

  5. #5
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    3,724
    Originally Posted by Avaneratox Go to original post
    same. gtx 970 , latest drivers. all updates
    Can you please confirm if you are still experiencing this issue?
     1 people found this helpful
    Share this post

  6. #6
    Yes,still i have same problem unfortunately.
    Share this post

  7. #7
    Hi, I'm currently experiencing the same issue.

    I tried lowering the graphics to the lowest, uninstalled the KB4515384 update, installed all the new Windows 10 updates, still experiencing the crash.

    Ubi-Keo, when you say "it will be fixed with the next game update", do you know when this is going to happen please?

    Thanks in advance.
     1 people found this helpful
    Share this post

  8. #8
    New patch going to release in this month i guess.
    Share this post

  9. #9

    Update Known Issues Stickied Post for RX 5700 XT

    If this is a known issue, and is planning to be fixed for the RX 5700 XT, why has the known issues thread not been updated?

    There is only one bug fix patch left, and if its not fixed within 1 month, we are all hosed and out $40+.
     3 people found this helpful
    Share this post

  10. #10
    GeForce GTX 1070 on my side, so this is likely not related to only one model of graphics card.
    Share this post