1. #1

    Cant log in - Always offline

    When i start game im offline and when i press login it starts to logining and after that offline again. What can i do?
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  2. #2
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,976
    Hi dennzejj!

    Sorry to hear you are getting connection issues. Do you get this error in Uplay client or just in-game?

    Thanks!
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  3. #3
    No Uplay error. It´s just in game.
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  4. #4

    help

    Do you know what can i do?????
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  5. #5
    2 weeks and no response
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  6. #6
    nice ignore
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  7. #7
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    4,993
    Sorry for the late response.

    Can you please confirm if you play the game on a PC or Mac?

    Could you also provide a video or some screenshots to show what happens.
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  8. #8
    Ubi-Thorlof's Avatar Anno Community Developer
    Join Date
    Apr 2018
    Posts
    643
    Heyho, we're currently looking into this, no additional info is required.

    Thank you
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  9. #9
    are there any news regarding this problem?

    Have the same issue. Windows 7, game starts ok and works fine, but i cant get online.
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  10. #10
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,191
    Originally Posted by Capricorn320 Go to original post
    are there any news regarding this problem?

    Have the same issue. Windows 7, game starts ok and works fine, but i cant get online.
    Hey there!

    Thanks for reaching out and apologies about the delay in getting back to you.

    In order to troubleshoot this, try completing steps outlined in the following article and let us know whether issue persists.
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