verify your game files yet ?
please see this page
please see https://support.ubi.com/en-GB/faqs/0...oubleshooting/
if you still have an issue please contact Ubisoft Support Directly
you can do so from that above LINKED page .. or here
https://twitter.com/UbisoftSupport
https://www.facebook.com/UbisoftSupport
and the main site Support Site here
https://support.ubi.com
please include your MS info and DX diag files to your support ticket
see these two pages on how to do that
https://support.ubi.com/en-gb/faqs/000021185/
https://support.ubi.com/en-gb/faqs/000021216
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