1. #1

    [Bug] Anno 1800 won't launch after the last update

    Steam - won't launch. No splashscreen, nothing.
    Uplay - won't launch. Splashscreen appears for 2 seconds, disappears.
    Both cases I can see "Anno 1800" in the Task manager.

    Help?
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  2. #2
    Same issue occurring here.

    System (parts I can recall)
    CPU: i7 8700k
    GPU: GTX 1080
    RAM: 32gb 3200hz
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  3. #3
    Same issue

    Ryzen 7 2700X
    Sapphire Vega 56 Nitro+
    16Gb RAM
    windows 10 (1903 - ver. 18362.10019)
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  4. #4
    Ubi-Trippn's Avatar Ubisoft Support Staff
    Join Date
    Nov 2016
    Posts
    1,873
    Hi folks,
    There could be many reasons for a crash, could you please try a fresh install of the graphics drivers first to see if that helps.

    Nvidia
    1. Completely uninstall the graphics drivers, there are steps to do so here.
    2. Reinstall the drivers fresh from the Nvidia Website.

    AMD
    1. Completely uninstall the graphics drivers, there are steps to do so here.
    2. Reinstall the drivers fresh from the AMD Website.

    If you're still getting an error please provide a DXDIAG and MSINFO report in a support case on our support site, You can find instructions on how to create these files and attach them to this ticket in the links below
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