1. #1

    Missing sponsor gear

    I have made a ticket\ on this issue (08690968) and nothing has been resolved. I unlocked all of the sponsor gear for this game including the ANBA items and I have screenshots and leaderboard replays of me with the ANBA beard and hat...Those items are no longer available to me and I have 0 sponsor items available. My ticket was made in April and NOTHING has been resolved. This is completely unacceptable and it is hard to justify playing this game, even though there have been two expansions that have been released that I've already payed for... I touched a little bit on the route 66 and I'm curious on the crash and burn DLC... again, I've already payed for these DLCs as I pre-ordered this game.. but I'm missing core components from the initial game that I spent hours to unlock!!! I have most of the squirrel outfit that I spent time unlocking, but for some reason, you let me keep every piece except for the helmet. Please just give me my cosmetics!
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  2. #2
    Seeing this is an issue for a lot of people.. It's really a drag.. I love the concept of this game, it's fun to play, I enjoy riding.. but it's really off-putting to lose the rewards to a point where I don't have any motivation to play the game anymore.
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  3. #3
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Hi Noxamus,I'm sorry for getting back to you so late!

    This issue was thought to be resolved not long after you created your forum thread. Can you please confirm if the issue remains?
     1 people found this helpful
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  4. #4
    I had given up hope on this a long time ago and just now getting back into playing the game. This is still an issue and all of my sponsor gear and ANBA items are still missing. It seems that when the item duplication bug was happening when the game was still new, the gear crate items I received kept multiplying so much that it bumped all of my other earned gear, so I ended up with a couple hundred brown jackets and miscellaneous common items.
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  5. #5
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey Noxamus!

    Thanks for reaching out and I am sorry to hear about the issue you've been dealing with.

    I have had a look at your ticket, and can see the communication that was provided.

    In order to help you with this one, I can confirm that I have reached to our dedicated team, who will get back to you on the matter ASAP.

    In the meantime, I have also reopened your ticket 08690968, therefore if you will have a moment, can you kindly visit our support website and update that ticket by saying that obviously issue persists and you are seeking for an update regarding your missing gear.
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  6. #6
    Thanks Karl, I tried adding to that ticket after I posted this on Sunday and ended up making a new ticket 11879333 that included some photos. I saw elsewhere on the forum that support wanted current screenshots of inventory, so I took some better pictures. Hopefully they help.
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  7. #7
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by Noxamus Go to original post
    Thanks Karl, I tried adding to that ticket after I posted this on Sunday and ended up making a new ticket 11879333 that included some photos. I saw elsewhere on the forum that support wanted current screenshots of inventory, so I took some better pictures. Hopefully they help.
    Thank you for that, Noxamus!

    A support agent will get back to you on your case as soon as possible.
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