1. #1

    Where does this come from?

    I just started my new Farcry Primal game, but after i played through the Tutorial bit (exactly after you see Oros the first time) I fall through the Ground.Every time. I restarted the save, tried different Things like restarting the game and saving/quitting etc. but It continues and happens again and again. I dont know what to do and i never encountered this bug before, can u help me?
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  2. #2
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Hi ALIbabaSEINbro,

    Sorry to hear you are falling through the floor. Could you please try completely removing your current save files and trying on a fresh save files? You can find the current ones in the directory below:

    C:\Program Files(x86)\Ubisoft\Ubisoft Game Launcher\savegames\[USER CODE STRING]\2010

    C:\Program Files(x86)\Ubisoft\Ubisoft Game Launcher\savegames\[USER CODE STRING]\2029

    We would recommend backing these files up in a separate location. If you still have issues, can you please tell me abit about your PC?
    - Operating System
    - Processor (CPU)
    - Video card (GPU)
    - How much RAM
    - If it's a laptop

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